Kyla Laban

• Organized and maintained documents, files and records.
• Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.

Invoicing and job processing

Maintained accurate customer and job records across company platforms

Demonstrated strong time management by prioritising tasks and meeting deadlines in a fast paced environment

Ensure attention to detail when handling documentation, invoices, and customer information

• Provided administrative support to service team by preparing and maintaining records, documents, and reports.
• Answered incoming calls from customers regarding technical inquiries and services.
• Invoicing out to
• Maintained records of all incoming and outgoing invoices.
• Maintained filing systems and categorized documents according to established procedures.

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Cold calling customers once service has been completed and pre calls
• Examined service history and provided initial inspection of vehicle to identify issues.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Ability to multitask and manage my own workload.
• Maintaining customer relationships
• Followed up with customers to offer additional support and check resolution satisfaction.
• Up selling on service maintenance and parts of needed during pre calls and on the day of service visit.

• Proven communication skills.
• High attention to detail.
• Maintained a good manner whilst working under pressure.
• Used coordination and planning skills to achieve results according to schedule.
• Cold calling customers updating on due services and warrants of fitness.
• Building and maintaining relationships with clients and co-workers on all levels.
• Enhanced my ability to work in another fasted paced environment.
• .Exceeding sales targets individually and in a team.
• Engaged with customers to effectively build rapport and lasting relationships.

• Assisted customers with prompt and polite support in-person and via telephone.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Helped customers locate products and checked store system for merchandise at other sites.

• Managing a small team on a daily basis
• Problem solving with customer queries
• Maintaining the shop floor efficiently for regional managers