Laila Mussa
Auckland,Auckland
Summary
Dynamic Assistant Manager with a proven track record at New World Stone Fields, excelling in team management and employee training. Adept at resolving conflicts and enhancing customer service, I implemented quality control measures that improved operational standards. Skilled in developing training materials and fostering a collaborative team environment.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
New world stone fields
09.2013 - Current
- Assisted in managing daily operations and team performance.
- Coordinated staff schedules and ensured adequate coverage.
- Developed training materials for new employees and ongoing development.
- Facilitated team meetings to discuss goals and address issues.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Operational efficiency
Assistant Manager
New world stone fields
Skills
- Team management
- Employee training
- Customer service
- Conflict resolution
- Lotto terminal operation
- Can make coffee
References
References available upon request.
Timeline
Assistant Manager
New world stone fields
09.2013 - Current
Assistant Manager
New world stone fields