RAJNI BALA
Flatbush,New Zealand
Summary
High performing, diligent and results-oriented customer service management professional offering exposure in spearheading customer-centric functions and providing outstanding support for ensuring smooth operations across organisations. Qualified with a Diploma In Business study (hospitality) Skilled in forecasting and analysing data against budget figures while providing valuable insights on business performance improvements. Proactive professional with great degree of flexibility, resourcefulness and commitment to work while demonstrating excellence in achieving results and exceeding bottom-line expectations by delivering high levels of communications. Possessing exceptional team-building, multitasking and problem-solving skills while maintaining strong rapport with customers ensuring value added service delivery.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Curry Masala Indian takeaway
2017.07 - 2018.12
- Customer service, Taking order by phone or verbally, Packing order, Handel reception, Cash handling, Keep record of all stock, Solve customers' problem, Help with chef in busy time
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Room attendants
GRAND CHANCLLER HOTEL (AUCKLAND)
2017.01 - 2017.03
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Checked appliances in guest rooms to determine good working order.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Beautician Retailing
HAIRPORT (BEAUTY SALON) And RE
2015.08 - 2016.12
- Handle the tell, Handling customer, Giving a good customer service
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Consistently exceeded monthly sales targets by effectively promoting and selling salon services and retail products to clients.
- Contributed to salon growth by participating in marketing initiatives such as promotional events or social media campaigns.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
Education
Graduate Diploma in Applied Business Study Level- 7 -
Whitireia Polytechnic
Auckland, NZ06.2016
3 year Bachelor of Arts -
Punjab University, Chandigarh
India ( Punjab)01.2014
High School Education -
S.S.S.School Bakapur
Punjab 01.2012
Skills
- Outgoing professional with track record of achieving progressive career advancements for consistently depicting exceptional personal qualities and skills set including commitment and passion in work, superior verbal and written communication, detailed-oriented management, motivational and leadership and logical thinking while meeting business SLAs throughout the career span.
- Possessing thorough knowledge of customer service processes with proven ability in analysing business requirements and facilitating continuous process improvement for organisational growth and profitability. Reliable team player, serving as primary interface between the management and other employees as well as assisting in complex decision making through spontaneous and reasonable judgement skills.
- Outstanding team leader recognised by the management for continually guiding and mentoring team for enhancing professional competencies. Highly competent in providing leadership and direction to the team for ensuring achievement of individual, team and departmental objectives while sharing knowledge and skills.
- Pioneering innovative approaches for evaluating quality of work. Meticulously analysing data and implementing process checks during all stages of customer interaction in strict adherence to established quality assurance norms. Proven track record of working towards streamlining process benefiting business in terms of customer retention and quality of service delivered.
- Excellent multilingual communicator fluent in English, Hindi and Punjabi with an ability to work under pressure within time-sensitive environments. Proven ability to interact effectively with senior management as well as people of diverse nationalities; comfortable working in a multicultural set-up.
- Customer Relationship Management
- Customer Service
- Query Handling
- Internal and External Communications
- Planning and Time Management
- Complaints Management
- Personnel Management
- Team Management
- Strategic Planning
Accomplishments
Hard worker, showcasing dedication while working as customer service with Choice Indian cuisine promoted to front of house from a kitchen hand within just three months and now I am on assistant manager position.
Personal Information
- Nationality: Indian
- Marital Status: Married
References
Upon your request
Timeline
Assistant Manager
Curry Masala Indian takeaway
2017.07 - 2018.12
Room attendants
GRAND CHANCLLER HOTEL (AUCKLAND)
2017.01 - 2017.03
Beautician Retailing
HAIRPORT (BEAUTY SALON) And RE
2015.08 - 2016.12
Graduate Diploma in Applied Business Study Level- 7 -
Whitireia Polytechnic
3 year Bachelor of Arts -
Punjab University, Chandigarh
High School Education -
S.S.S.School Bakapur
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