Manuela Mendonca
Mount Maunganui,BOP
Summary
Experienced Duty Manager with substantial knowledge in hospitality and customer service. Demonstrated success in managing staff, coordinating operations and liaising with diverse departments to ensure seamless operations. Strong problem-solving skills coupled with ability to handle high-pressure situations. Significant contribution towards improved guest satisfaction and operational efficiency in previous roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Mount Social Club
Mount Maunganui, BOP
12.2019 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Coordinated with suppliers and vendors to determine availability of required materials.
Barista Manager
Mount Social Club
Mount Maunganui, BOP
12.2019 - Current
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Monitored customer feedback to improve barista performance and customer service.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Served customers quickly and efficiently and created strategies to prevent delays.
Social Media Content Creator
Mount Social Club
Mount Maunganui, BOP
12.2019 - Current
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers' consumption.
- Managed social media accounts, ensuring timely responses to comments and messages from the community.
- Conducted hashtag research to improve post visibility on various platforms, driving organic follower growth.
- Educated team on best practices for social media engagement, elevating overall brand presence.
- Led live social media events, increasing real-time engagement with brand's audience.
- Chose cover photography or artwork, selected fonts, and arranged designs to promote sale of goods and services.
- Wrote advertising material for use by publication, broadcast or internet media.
Event Manager
Mount Social Club
Mount Maunganui, BOP
12.2019 - Current
- Developed creative themes for events and created related activities to engage attendees.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Utilized social media to promote events and increase attendance.
- Trained and supervised event staff to complete tasks on time.
- Mobilized volunteers effectively, ensuring smooth operation and positive experiences for both attendees and contributors.
- Implemented sustainable practices in event planning and execution, reducing waste.
- Coordinated florists, photographers, and musicians for events.
Skills
- Customer service
- Attention to detail
- Professionalism and integrity
- Delegating work
- Shift scheduling
- Work planning and organization
- Cash management
- Staff training and development
Certification
Licence Controller Qualification (Managers Certificate - valid)
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Elementary
Affiliations
New Zealand Permanent Resident.
Timeline
Duty Manager
Mount Social Club
12.2019 - Current
Barista Manager
Mount Social Club
12.2019 - Current
Social Media Content Creator
Mount Social Club
12.2019 - Current
Event Manager
Mount Social Club
12.2019 - Current
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