Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Larni Walden

Porirua

Summary

Personal statement: I have previously worked in customer service roles and have a customer service focus. I am courteous, polite, patient, well mannered and have good time management skills. I can work independently or in a team environment. I hold an NZ full drivers licence. I have a good eye for detail. I am open to opinions and can use constructive criticism to improve my performance. I am driven and believe in working hard to achieve goals.

Overview

7
7
years of professional experience

Work History

Payments Assessor

ACC
03.2023 - Current
  • Calculating and paying weekly compensation to clients recovering from injuries.
  • Generated invoices upon receipt of billing information manually and electronically.
  • Reimbursing other payments like prescriptions and travel requirements, and making sure that providers are paid accurately and on time for the services they provide.
  • Managing and responding to inquiries from customers and vendors.
  • Reviewing complex payment cases and work with key systems to determine a client’s entitlements and calculate these appropriately in line with legislation and ACC policies and procedures.
  • Providing peer support during and after induction training.
  • Answering phone calls from clients & vendors.

Service Desk Analyst

New Zealand Police
07.2022 - 03.2023
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices.
  • Logging service tickets into incident tracking system (Service Now)
  • Identified system hardware, network and connectivity issues that prevented use of user-initiated tasks.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for those effected.
  • Assisted in training new team members on service desk procedures, tools, and best practices.
  • Provided after-hours support as needed to minimize business impact during downtime events.
  • Answered calls from Police officers and analysing their technical difficulties.

Home Care Assistant

Millvale Lodge Lindale
03.2020 - 07.2022
  • Answering phone calls when required
  • Meal preparation
  • Housekeeping
  • Supervision and incident reporting as required
  • Helping patients rehabilitate in areas such as social skills and walking
  • Engaging with residents (conversation, motivation, helping them)

Assistant Home Stager

01.2019 - 01.2020
  • Driving company vehicles to and from venues
  • Loading and unloading staging furniture
  • Assisting and working independently with staging and destaging jobs
  • Running errands, picking up furniture from stores/picking up and dropping off keys
  • Answering phone calls to clients, and agents

Checkout Operator and Deli Assistant

New World
01.2017 - 01.2019
  • Counting and giving the correct change to customers
  • Answering questions and providing information to customers about merchandise
  • Assist in the stocking of and rearrangement of display items in the store when needed
  • Assisting customers when orders are made
  • Preparation of and preparing meals
  • Maintaining the work station, making sure that the food displays are pleasant and appealing to customers needs
  • Memorising PLU numbers to print orders

Education

NCEA Level 3 Digital Technology (2018) -

Paraparaumu College

Advanced Eyelash Extensions Course - undefined

NZ Beauty School
2021

Introduction To Coffee Making - Whitireia -

Whitireia
2017

Skills

  • SAP and ServiceNow
  • Office 365
  • Microsoft Office
  • Cisco AnyConnect/Authentication software
  • Help Desk Support
  • Troubleshooting Network Issues
  • Responding to Technical Questions
  • Resolving Problems and Incidents
  • Remote Technical Support
  • Front Desk Operations
  • Cash Register Operations

References

June Stephen

New World (Checkout Supervisor)

022 619 7442


Rhea Abordonado

Operations Manager (Dementia Care)

022 302 2776


Olivia Wareham

New Zealand Police (Trainer)

021 193 7241

Timeline

Payments Assessor

ACC
03.2023 - Current

Service Desk Analyst

New Zealand Police
07.2022 - 03.2023

Home Care Assistant

Millvale Lodge Lindale
03.2020 - 07.2022

Assistant Home Stager

01.2019 - 01.2020

Checkout Operator and Deli Assistant

New World
01.2017 - 01.2019

NCEA Level 3 Digital Technology (2018) -

Paraparaumu College

Advanced Eyelash Extensions Course - undefined

NZ Beauty School

Introduction To Coffee Making - Whitireia -

Whitireia

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Larni Walden