Laura Williams
Auckland,Silverdale
Summary
Experienced Business Manager adept in national business food and beverage procurement, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning.
Overview
10
10
years of professional experience
Work History
National Account Manager
Foodstuffs North Island
03.2020 - Current
- Managing the Aged Care Channel for Gilmours Wholesale customers include: Summerset, Ryman Healthcare and Metlifecare.
- Developed and implemented sales plans to achieve sales objectives consistent with overall company short- and long-term objectives.
- Liaised with sales, merchandising, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented pricing structures that appealed to clients while maintaining margins for the company.
- Menu Planning and Costings
- Streamlined internal processes to optimise efficiency in managing large volumes of orders from national accounts customers.
- Exceeded sales growth and increased profitability through effective sales strategy and business planning.
- Built strong relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Enhanced client retention rates by proactively addressing issues and offering exceptional customer service.
- Resolved complex problems to positively impact sales and business direction.
- Work with SAP, Salesforce and Microsoft applications
Account Manager- Aged Care
Bidfood
07.2016 - 08.2018
- Maintaining and growing Aged Care channel sales for Auckland branch
- Menu Planning including demand planning
- Product sourcing and negotiation with suppliers
- Organisation of Bidfood presence at NZ Aged Care Association conference- 2017
- Maintaining relationships with key decision makers and influencers
- Compliance reporting
Account Manager
SPOS & Icandy Creative
06.2014 - 07.2016
- Manage and grow client portfolio
- Identify sales opportunties.
- Work closely with sales team to achieve revenue and profit objectives maintaining high customer satisfaction.
- Maintain accurate sales forecasting and reach sales targets
- Work with customers on bespoke projects.
Education
Certificate of Business - Business
MIT
Manukau, NZ05.2002
High School Diploma -
Pakuranga College
Auckland, NZ01.2000
Skills
- Contract Negotiations
- Strong Customer Relationships
- Sales Presentations
- Business growth and retention
- Solution selling
- National account management
- Salesforce Software
- Customer Complaint Resolution
- Account Acquisition
- Analytical problem solver
Languages
English
Full Professional
Timeline
National Account Manager
Foodstuffs North Island
03.2020 - Current
Account Manager- Aged Care
Bidfood
07.2016 - 08.2018
Account Manager
SPOS & Icandy Creative
06.2014 - 07.2016
Certificate of Business - Business
MIT
High School Diploma -
Pakuranga College
Similar Profiles
Hannah StewartHannah Stewart
Employment Branding Intern at Foodstuffs North IslandEmployment Branding Intern at Foodstuffs North Island
Kirandeep KaurKirandeep Kaur
Order Picker at Foodstuffs North IslandOrder Picker at Foodstuffs North Island
Salanieta MakaritaSalanieta Makarita
Store Person at Foodstuffs North IslandStore Person at Foodstuffs North Island