Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Accomplishments
Timeline
Affiliations
Attributes
References
Hi, I’m

Leba Nareki Malanicagi Hennings

Orewa,Auckland
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Dynamic professional with a proven track record in enhancing customer service at Visionstream Pty Ltd, leveraging exceptional problem-solving and communication skills. Recognized for expertise in administration and building strong client relationships, demonstrated through effective team collaboration. Achieves results by maintaining keen attention to detail and exercising outstanding time management abilities. Career aspirations include further improving service excellence and driving customer satisfaction metrics.

Overview

15
years of professional experience
1
Certificate

Work History

Geneva Healthcare
Orewa, Auckland

Community Support Worker
02.2016 - Current

Job overview

  • Provided support to individuals with disabilities in activities of daily living.
  • Assisted clients in developing life skills and independent living abilities.
  • Conducted home visits to assess client needs and provide guidance and resources.
  • Monitored medications and assisted with medication administration as needed.
  • Provided emotional support and encouragement throughout treatment process.

Visionstream Pty Ltd
Auckland CBD, Auckland

Customer Service Representative
05.2010 - 12.2015

Job overview

  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Labtest
Orewa, Auckland

Back Office Assistant
07.2009 - 01.2010

Job overview

  • Assisted in the collection of blood samples from patients and prepared them for lab testing.
  • Organized patient information, collected specimens, labeled tubes and containers appropriately.
  • Verified patient identification prior to specimen collection.
  • Followed safety procedures while handling hazardous materials such as needles and biohazard waste.
  • Monitored inventory levels of supplies needed for specimen collection.
  • Maintained a clean and safe work environment by adhering to infection control guidelines.

Education

Te Wananga E Aotearoa
Auckland, NZ

Some College (No Degree) from Cert in Small Business Studies

Skills

  • Excellent written and spoken English
  • Understanding of basic mathematics
  • Enjoy logical problem solving
  • Have great attention to detail
  • Love being part of a team
  • Be a self motivated
  • Get a kick out of helping people
  • Time management abilities
  • Administration and management

Certification

  • Health And Wellness L3
    NZQA - Careerforce
  • Health And Wellness L2
    NZQA - Careerforce
  • Diploma in Business - Applied Computing
    Fiji Institute of Technology
    Suva, Fij

Languages

English
Professional
Fijian
Native/ Bilingual
Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Wrote a Fijian dance lyrics that won 2nd place on the Diversity Stage at Polyfest 2024
  • Volunteer Leader at the local college to advocate for students of Pasifika cultural background
  • Advocate for Fijian Community on the Hibiscus Coast

Timeline

Community Support Worker

Geneva Healthcare
02.2016 - Current

Customer Service Representative

Visionstream Pty Ltd
05.2010 - 12.2015

Back Office Assistant

Labtest
07.2009 - 01.2010

Te Wananga E Aotearoa

Some College (No Degree) from Cert in Small Business Studies

Affiliations

  • Enjoys social sports participating in social volleyball and touch rugby on a weekly basis in the summer months
  • Appreciates friendships and connection with collegues therefore allowing time out to share meal or coffee
  • Appreciates going to church and participating in church driven activities example: Christmas Box
  • Appreciates supporting young people and their excitement for sports.

Attributes

  • Ability to work with minimum supervision
  • Ability and willingness to learn
  • High quality oriented
  • Ability to perform tasks efficiently and effectively
  • Ability to meet deadlines
  • Ability to work under pressure
  • Team player with good interpersonal skills
  • In-depth computer knowledge (Microsoft Applications)
  • Hospitality skills

References

Upon request

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Leba Nareki Malanicagi Hennings