Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
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Lee Clapham

Hamilton

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Driven to learn the industry and position inside and out to maximise contributions and support business and customer objectives. Eager to learn new things and master concepts. Demonstrated ability to quickly learn new processes, systems and necessary skills for professional growth.

Overview

16
16
years of professional experience

Work History

Trainee Pharmacy Assistant

Chemist Warehouse
08.2025 - Current
  • Welcoming and assisting customers with finding appropriate pharmacy products, utilising WHAMMPA counselling to ensure customers are referred to pharmacists when clinically indicated, processing sales, assisting with stock.

Ice Cream sandwich maker/Food Production

Duck Island Hamilton
07.2024 - 01.2025
  • Preparing, assembling and packaging ice cream products in a high volume output, within a commercial kitchen environment. Carrying out tasks whilst adhering to strict food safety standards and Standard Operating Procedures.

Seasonal Despatch Lab Technician

Livestock Improvement Corporation
07.2023 - 12.2023
  • Fixed term position - carried out tasks to package, quality check, and dispatch live biological product according to Standard Operating Procedures and strict deadlines.

Caregiver

Self - Morrinsville, Waikato
01.2021 - 09.2022
  • Caring for a terminally ill family member, assisting with activities of daily living, medical appointments, medication, household management. Supported bathing, dressing and personal care needs.

Caregiver

VisionWest
01.2020 - 01.2021
  • Providing support to elderly and disabled clients, with activities of daily living, including personal care, accessing the community, household management and medication management.

Emergency Assistance Coordinator

First Rescue
01.2015 - 01.2019
  • Providing emergency assistance co-ordination, and initial claims lodgement service to insurance customers across a wide variety of insurance brands for the property and motor vehicle sector.

Underwriting Liaison Officer

Tower Insurance/Fidelity Life Assurance
01.2013 - 01.2015
  • Acting as key liaison for an underwriting team and their corresponding broker group, as well as new business administration functions. Producing and processing insurance documentation, assessing applications and issuing new policies.

Inbound Reservations Agent

Air New Zealand
01.2012 - 01.2013
  • Inbound customer services representative, responsible for amending tickets, new bookings for air travel, accommodation and rental vehicles.

Supported Employment Consultant

Framework Trust
01.2010 - 01.2012
  • Supporting clients with lived experience of mental distress, to engage in personalised goal plans, and working towards meaningful employment.

Education

Level 3 Certificate - Pharmacy

NZMA Hamilton
10.2025

Bachelor's Degree - Health Science

Auckland University of Technology
01.2009

Skills

  • Pharmacy product knowledge
  • WHAMMPA counselling
  • Customer care
  • Dispensary support
  • Attention to detail
  • Pharmacy law and ethics
  • Team collaboration
  • Health and safety awareness
  • Cultural competency
  • Time management

Timeline

Trainee Pharmacy Assistant

Chemist Warehouse
08.2025 - Current

Ice Cream sandwich maker/Food Production

Duck Island Hamilton
07.2024 - 01.2025

Seasonal Despatch Lab Technician

Livestock Improvement Corporation
07.2023 - 12.2023

Caregiver

Self - Morrinsville, Waikato
01.2021 - 09.2022

Caregiver

VisionWest
01.2020 - 01.2021

Emergency Assistance Coordinator

First Rescue
01.2015 - 01.2019

Underwriting Liaison Officer

Tower Insurance/Fidelity Life Assurance
01.2013 - 01.2015

Inbound Reservations Agent

Air New Zealand
01.2012 - 01.2013

Supported Employment Consultant

Framework Trust
01.2010 - 01.2012

Bachelor's Degree - Health Science

Auckland University of Technology

Level 3 Certificate - Pharmacy

NZMA Hamilton

Personal Information

Citizenship: NZ Citizen

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Lee Clapham