Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Generic
Ranui Armstrong

Ranui Armstrong

Hamilton

Summary

As customer service representative, brings valuable experience in addressing and resolving client issues effectively. Known for a strong focus on working towards achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Rep

Ministry of Social Development
06.2024 - Current
  • Elected as Ruunanga site delegate 2025
  • Developed strong product knowledge to provide informed recommendations based on the individual needs of the client.
  • Developed rapport with clients through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Constantly working towards developing areas in need of improvement by updating Te Ara Piki and pulling for support from my SM or our site CD's

Cultural/Funding Officer

Te Whakahiapo
10.2021 - 10.2024
  • Twice elected as the cultural officer for Te Whakahiapo, the Maori Law Students Association.
  • Facilitated Kapa haka sessions for participants of the yearly Māori law conference.
  • Administered tikanga protocols while at events and in meetings
  • Elected as Funding Officer for the Te Whakahiapo Board 2024.
  • Proposed fundraising opportunities to potential donors to increase sources of funding.

Shopping Assistant

New World
12.2022 - 02.2023
  • Worked part-time during the summer break.
  • Responsible for the packing and delivery of online orders
  • Strengthened communication skills through regular interactions with the other departments within the store

Crew Member

McDonald’s
07.2020 - 11.2022
  • Employed at McDonald’s Tokoroa for two years.
  • Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and repeat business.
  • Resolved customer complaints promptly, fostering a positive dining experience for our community.
  • Worked front counter, drive-thru and in the lobby.
  • Cleaned and maintained all areas of the restaurant to promote a clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

LLB - Bachelor of Laws -

University of Waikato
Hamilton, WKO
09.2025

NCEA Level 3 and University Entrance -

Te Wharekura O Te Kaokaoroa O Patetere
Putaruru, WKO
12.2020

Skills

  • Excellent interpersonal skills, able to communicate efficiently when given a task
  • Confident in addressing people
  • Adaptable and flexible in learning
  • Proficient in the use of Microsoft Office products

Certification

  • OSH Forklift Beginners Course
  • MARCH 21 2024 - HAMILTON
  • Comprehensive Forklift Certificate of Training
  • St John First Aid / Level 1 Certificate
  • APRIL 5 2024 – HAMILTON

Timeline

Customer Service Rep

Ministry of Social Development
06.2024 - Current

Shopping Assistant

New World
12.2022 - 02.2023

Cultural/Funding Officer

Te Whakahiapo
10.2021 - 10.2024

Crew Member

McDonald’s
07.2020 - 11.2022

LLB - Bachelor of Laws -

University of Waikato

NCEA Level 3 and University Entrance -

Te Wharekura O Te Kaokaoroa O Patetere

Awards

Te Ara Whanui Scholarship / University of Waikato, 2020 Recipient, Te Tiriti Award / Te Whakahiapo Māori negotiations, 2022 Recipient, Volunteer of the Year / Waikato Students Union, 2022 Recipient, Maori Leadership Potential / Waikato Students Union, 2023 Recipient

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Ranui Armstrong