Leonard Manuhwa
Telecommunications Technician
Christchurch,CAN
Summary
External Plant Telecommunications Technician with over 34 years of successful experience in first time fix, underground cable repairs and voice/Data provisioning , configuring and maintenance . Recognized consistently for performance excellence and contributions to success in telecommunications industry. Strengths in Access network fault finding and repair , underground copper/ fibre cables fault location and repairs and Scheduling Customer equipment and cable faults work processes to achieve customer satisfaction within given targets backed by training in Access network, Broadband (ADSL) Pots . VoIP, Baseband Ip Technology.
Overview
3
3
years of post-secondary education
34
34
years of professional experience
Work History
Telecommunications Technician
Downers IT
Christchurch, Canterbury
08.2013 - Current
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Installed and configured new devices and system components.
- Set up networks and computers for business and residential customers.
- Responded to service requests during and after business hours.
Telecommunications Technician
Telone - Zimbabwe
Harare, Zimbnabwe
08.1986 - 07.2013
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Installed and configured new devices and system components.
Education
High School Diploma -
TelOne Centre
Belvedere - Harare- Zimbabwe 02.1993 - 11.1995
High School Diploma -
Siette Alcatel
Itally 02.1997 - 04.1997
Skills
Troubleshooting systems
undefinedAdditional Information
Commitment to Professionalism : Key attributes that i have , include personal determination , enthusiasism and zeal for solving problemss within given time limits whilst at the same time observing work related health and safety issues
Timeline
Telecommunications Technician
Downers IT
08.2013 - Current
High School Diploma -
Siette Alcatel
02.1997 - 04.1997
High School Diploma -
TelOne Centre
02.1993 - 11.1995
Telecommunications Technician
Telone - Zimbabwe
08.1986 - 07.2013
Similar Profiles
Margaret LukesMargaret Lukes
Scenic Set Design Chief for Theatre at Downers Grove South High SchoolScenic Set Design Chief for Theatre at Downers Grove South High School
Thomas BrowneThomas Browne
TTM Technician at DownersTTM Technician at Downers
Gerald BonsontoGerald Bonsonto
Fire Fighter/Paramedic at Village Of Downers GroveFire Fighter/Paramedic at Village Of Downers Grove