Summary
Work History
Education
Skills
References
Football
Timeline
Generic

Leoni Tua

Mangere,AUK

Summary

Dedicated Customer Service and Admin professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

National Registry Officer

Ministry Of Justice
  • Strengthened security measures by ensuring strict adherence to confidentiality rules when handling sensitive information.
  • Ensured timely case processing by diligently reviewing and verifying legal documents for completeness and accuracy.
  • Improved communication between parties by promptly responding to inquiries from attorneys, litigants, and public regarding court procedures.
  • Responded to telephone requests for information from general public, attorneys and other involved parties.

After Hours Facilitator

Healthcare NZ
  • Managing phone-based and email enquiries that come through from external stakeholders and internal stakeholders.
  • Prepared written opinions or decisions regarding cases.
  • Coordination of services between support workers and clients
  • Rostering cover to ensure our clients receive support they need in event of a support worker being unavailable to work
  • Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.

Call Centre Admin Assistant

Hometune
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Managed approximately 100 incoming calls, emails and faxes per day from customers.
  • Strengthened internal and external relationships through consistent follow-up communication and efficient problem resolution.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Performed wide-ranging administrative, financial and service-related functions.

Casual Note Taker

Manukau Institute of Technology
  • Enhanced student comprehension by diligently taking accurate and detailed notes during lectures.
  • Supported students with learning difficulties by providing them with clear, concise, and organized notes for effective studying.
  • Collaborated closely with professors to ensure accuracy of course material and lecture content in notes provided.

Security Officer

Auckland University of Technology
  • Managing front desk duties and signing in/out visitors on campus.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Customer Service Host

Auckland Airport Operations
  • Collaborate with other staff from the Guest Experience and Operations teams to improve customer service and guest experience.
  • Streamlined customer service processes for increased efficiency and improved response times.
  • Maintaining numbers as large as 3000 people per day.
  • Maintained high level of product knowledge to confidently answer inquiries and make informed recommendations.

Education

Bachelor of Arts - Sociology And Criminology

The University of Auckland
Auckland, AUK
03.2024

High School Diploma -

Aorere College
Papatoetoe, AUK
12.2017

Skills

  • Experience working in a customer-centric environment
  • Proficient use of computer literacy and systems such as MS office and MYOB
  • Numeracy and Literacy skills
  • Excellent written and verbal communication skills
  • Ability to problem solve and work independently
  • Demonstrate a high standard of ethics, reliability & integrity
  • Office Administration
  • Timesheet Processing
  • Project Coordination

References

Will be provided on request.

Football

I am currently both a member and Club Executive at Mangere United AFC. I help our football club run all of our clubs social media handles and also aid our club secretary in any admin duties such as club registrations, managing teams and organising club events. I have been apart of this club for about three years and have been afforded so much experience in what goes on behind the scenes of a football club.

Timeline

National Registry Officer

Ministry Of Justice

After Hours Facilitator

Healthcare NZ

Call Centre Admin Assistant

Hometune

Casual Note Taker

Manukau Institute of Technology

Security Officer

Auckland University of Technology

Customer Service Host

Auckland Airport Operations

Bachelor of Arts - Sociology And Criminology

The University of Auckland

High School Diploma -

Aorere College

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Leoni Tua