Lesina Satuala
Papakura,Auckland
Summary
Compiled and prepared documentation outlining production needs and supporting schedules to keep operations on target. Diligent about consulting with department leaders, vendors and team members to understand requirements and implement proactive solutions. Positive, upbeat and resourceful team player.
Dedicated Maintenance Supervisor bringing 2 years of positive maintenance team leadership. Strong knowledge of preventive maintenance scheduling as well as unscheduled repairs to minimize downtime. Highly skilled in supervising and cleaning with commitment to quality and efficiency.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Courier Franchisee
Aramex Auckland Courier
Penrose
11.2021 - Current
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Delivered items to residential addresses within specified time frames.
- Provided excellent customer service by answering questions about delivery status.
Cargo Agent
Menzies Aviation
Auckland Airport
11.2019 - 11.2021
- Provided customer service in accordance with company policies and procedures.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Communicated effectively with truck drivers regarding pickup and delivery schedules.
- Organized freight according to destination requirements and established timelines for deliveries.
- Resolved customer complaints promptly in a professional manner.
- Worked closely with customs officials in order to facilitate clearance of international shipments.
Supervisor
GJK Cleaning Services
Melbourne, Victoria
05.2015 - 02.2017
- Supervised 30 to 40 staff in cleaning industry for a large university site in Melbourne city
- Trained and recruit new staff in health and safety of workplace as well as training the use of equipments and and safe use of different chemicals used in the cleaning industry
- Daily inspections of buildings after cleaning making sure the buildings are safe and cleaned to the standard of clients needs before school begins each morning
- Inspected incoming supplies to verify conformance with materials specifications and quality standards
- Identified and corrected performance and personnel issues negatively impacting team and business operations
- Established and enforced clear goals to keep all employees on same level and working collaboratively
Inventory Specialist
Countdown Logistics NDC Wiri
Auckland, Auckland
07.2008 - 01.2014
- I started as a Pick packer for the warehouse and then introduced into the Inventory and Systems department
- I was fully involved in stocktaking and daily cycle counts of stock within the warehouse
- Daily problem solving of systems failure with picking and replenishing of stock within the warehouse
- Resolved complaints and eliminated delays by collaborating with vendors and updating strategies
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands
- Collaborated with management, sales and engineering to adjust plans and maintain targets
- Revised production schedules to account for changing designs, shortages and other types of interruptions
Education
High School Diploma -
Otahuhu College
Auckland, Auckland1992
Skills
- Effective problem solving
- Loss prevention
- Item tagging
- Inventory tracking
- Audit counts
- Data gathering and documentation
- Store planning and design
- Excellent time management
- Flexible schedule
- Time management
- Analytical
- Reliable and dependable
- Excellent multi-tasker
- Strong communication skills
- Inventory control
- Safety protocols
- Monitoring deadlines
- Employee performance evaluation
- Facilities maintenance
- Materials handling
- Customer assistance
- Flexible Work Schedule
- Data Entry
- Issue Resolution
- Computer Reservation Software
- Cultural Sensitivity
- Adaptable under pressure
- Professional Demeanor
- Interpersonal Skills
- Business processes and procedures
- Package Delivery and Pick-up
- Working Independently
Additional Information
I am keen and fast learner who has vast experience in working as a team and putting safety first. I am available to work anytime as I am currently seeking work.
I enjoy reading and watching movies in my spare time. I am a choir conductor who plays the piano and teach church choir as part of my extra curriculum activity.
Timeline
Courier Franchisee
Aramex Auckland Courier
11.2021 - Current
Cargo Agent
Menzies Aviation
11.2019 - 11.2021
Supervisor
GJK Cleaning Services
05.2015 - 02.2017
Inventory Specialist
Countdown Logistics NDC Wiri
07.2008 - 01.2014
High School Diploma -
Otahuhu College
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