Lewis Brown

• Provided vocational rehabilitation support.
• Obtained benefits analysis reports and interpreted results to assist clients.
• Conducted comprehensive assessments of client needs for vocational rehabilitation services.
• Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
• Assisted clients in exploring career options and vocational goals.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.

• Facilitating court proceedings by managing case files, preparing documentation and ensuring compliance with legal protocols.
• Understanding legislation and providing procedural guidance to stakeholders.
• Maintaining accurate records and database entries, ensuring data integrity and confidentiality.
• Collaborating with internal teams and external parties to support efficient court operations.
• Providing exceptional customer service to a diverse range of clients, ensuring a professional approach.
• Participation in Te Ao Maori, including learning Te Reo Maori for everyday speech and performing for Te Wiki Te Reo Maori.

Achievements:

• Attained Deputy Registrar powers
• Completed approved Family Violence and Sexual Violence workshop

• Case managed a portfolio of clients, providing one-on-one tailored support and guidance through rehabilitation and recovery processes.
• Accurately maintained client data and generated detailed reports for internal and external use.
• Ensured privacy and sensitive claims processes were followed accurately.
• Liaised with stakeholders including healthcare providers, employers and clients, to coordinate services and achieve optimal outcomes.
• Prioritised tasks effectively to meet deadlines in a fast-paced, environment.
• Enhanced service delivery by identifying opportunities for process improvements and implementing solutions.

Achievements:

• Completion in leadership programme.