Lhani Hewson
Taupo,WKO
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
11
11
years of professional experience
Work History
Vet Nurse Assistant
Vetora BOP
Taupo, WKO
02.2022 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and heart rate.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odours.
- Answered owner animal health questions and advised on best care practices.
- Assisted with blood analyses and physical assessments.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Inoculated animals to prevent kennel cough, lepto, distemper and parvo.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Assisted veterinarians with radiographs and ultrasounds.
- Educated clients on nutrition, preventive health and other animal care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Retail Assistant
Addiction
Taupo, WKO
03.2015 - 07.2016
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
Pre Delivery Administrator
Zupps Aspley
Brisbane
10.2012 - 11.2014
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Monitored product quality at all stages of production process.
- Investigated customer complaints to take necessary corrective actions.
- Composed correspondence, reports and meeting notes.
- Updated system to organize office documentation,
- maximizing efficiency and increasing productivity.
- Maintained accurate department and customer records.
- Prepared and prioritized calendars and correspondence.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Coordinated appointments, meetings and conferences.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
New Zealand Certificate - NZ Certificate in Animal Technology
Unitec
Auckland, NZ12.2021
Certificate - Mechanical Maintenance
Eastern Institute of Technology
Auckland, NZ2007
New Plymouth Girls' High School
New Plymouth, NZ2005
Skills
- Empathy and Compassionate Care
- Vital Sign Monitoring
- Pre-Anesthetic Preparation
- Patient Examination
- High-Pressure Environments
- Veterinary Office Administration
- X-Ray Processing
- Pet Feeding and Care
- Medication Dispensing
- Treatment Options
- Complex Problem-Solving
- Veterinary Care
- Vaccination Administration
- Disease Control
- Endotracheal Tubes
Additional Information
Throughout 2016 til early 2022 I was focussed on being a stay at home mum with my two children who are now both at primary school. I am currently studying part time via correspondence towards my Diploma in Vet Nursing.
Timeline
Vet Nurse Assistant
Vetora BOP
02.2022 - Current
Retail Assistant
Addiction
03.2015 - 07.2016
Pre Delivery Administrator
Zupps Aspley
10.2012 - 11.2014
New Zealand Certificate - NZ Certificate in Animal Technology
Unitec
Certificate - Mechanical Maintenance
Eastern Institute of Technology
New Plymouth Girls' High School