Lhani Hewson
Taupo,WKO
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
11
11
years of professional experience
Work History
Vet Nurse Assistant
Vetora BOP
02.2022 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and heart rate.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odours.
- Answered owner animal health questions and advised on best care practices.
- Assisted with blood analyses and physical assessments.
- Administered medications to animals in treatment and documented changes in condition.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Inoculated animals to prevent kennel cough, lepto, distemper and parvo.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Performed fecal examinations, urinalysis and bloodwork.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Assisted veterinarians with radiographs and ultrasounds.
- Educated clients on nutrition, preventive health and other animal care.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
Retail Assistant
Addiction
03.2015 - 07.2016
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
Pre Delivery Administrator
Zupps Aspley
10.2012 - 11.2014
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Monitored product quality at all stages of production process.
- Investigated customer complaints to take necessary corrective actions.
- Composed correspondence, reports and meeting notes.
- Updated system to organize office documentation,
- maximizing efficiency and increasing productivity.
- Maintained accurate department and customer records.
- Prepared and prioritized calendars and correspondence.
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Coordinated appointments, meetings and conferences.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
New Zealand Certificate - NZ Certificate in Animal Technology
Unitec
Auckland, NZ12.2021
Certificate - Mechanical Maintenance
Eastern Institute of Technology
Auckland, NZ2007
New Plymouth Girls' High School
New Plymouth, NZ2005
Skills
- Empathy and Compassionate Care
- Vital Sign Monitoring
- Pre-Anesthetic Preparation
- Patient Examination
- High-Pressure Environments
- Veterinary Office Administration
- X-Ray Processing
- Pet Feeding and Care
- Medication Dispensing
- Treatment Options
- Complex Problem-Solving
- Veterinary Care
- Vaccination Administration
- Disease Control
- Endotracheal Tubes
Additional Information
Throughout 2016 til early 2022 I was focussed on being a stay at home mum with my two children who are now both at primary school. I am currently studying part time via correspondence towards my Diploma in Vet Nursing.
Timeline
Vet Nurse Assistant
Vetora BOP
02.2022 - Current
Retail Assistant
Addiction
03.2015 - 07.2016
Pre Delivery Administrator
Zupps Aspley
10.2012 - 11.2014
New Zealand Certificate - NZ Certificate in Animal Technology
Unitec
Certificate - Mechanical Maintenance
Eastern Institute of Technology
New Plymouth Girls' High School
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