Online Coaching
Liam Lawn
Student
49 Donovan Street, Auckland,AUK
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales. Fluent in English and skilled at building connections with customers to promote products
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Retail Assistant
Bunnings Warehouse
Auckland, Manukau
09.2017 - 09.2019
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Answered questions about store policies and addressed customer concerns
- Greeted customers, helped locate merchandise and suggested suitable options
- Employed strategic tactics such as cross-selling and upselling to drive sales
- Displayed merchandise by arranging in appealing ways to boost sales
- Used POS system to process sales, returns, online orders and gift card activations
Case File Manager
Alexandra Low & Associates
Auckland, Ponsonby
07.2014 - 06.2016
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
- Cleaned up files regularly by removing outdated information for archival or disposal
- Classified files based on source, type or other details
- Improved physical and digital filing systems with enhancements to organizational strategies
Concrete Layer
Darryl Henry Concrete Laying
Auckland, Blockhouse Bay
02.2013 - 05.2014
- Created plans and communicated deadlines to ensure projects were completed on time. Proved successful working within tight deadlines and fast-paced atmosphere. Worked flexible hours; night, weekend, and holiday shifts.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations
- Managed on-site evaluations, internal audits and customer surveys
- Developed team communications and information for meetings
Waiter
Chill Out Café
Auckland, Mt Albert
02.2012 - 10.2013
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Inspected dishes and utensils for cleanliness. Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Bussed and reset tables to keep dining room and work areas clean
Education
Lynfield College
Lynfield 02.2013 - 12.2014
Mt Albert Grammar School
Mt Albert 02.2010 - 06.2012
Skills
I am an honest, reliable, and hard-working person with a keen eye to attention to detail
Interests
Sports
Writing Guides
Travelling
Renovating Personal Homes
Video Games
Timeline
Retail Assistant
Bunnings Warehouse
09.2017 - 09.2019
Case File Manager
Alexandra Low & Associates
07.2014 - 06.2016
Concrete Layer
Darryl Henry Concrete Laying
02.2013 - 05.2014
Lynfield College
02.2013 - 12.2014
Waiter
Chill Out Café
02.2012 - 10.2013
Mt Albert Grammar School
02.2010 - 06.2012
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