Liana Van Horik
Dunedin ,Shiel Hill
Summary
Dynamic and reliable retail professional with experience at Kmart Dunedin, excelling in customer satisfaction and problem-solving. Proven ability to enhance service quality through effective communication and personalized assistance. Adaptable and punctual, with a strong commitment to maintaining high standards and fostering positive relationships. Skilled in appointment scheduling and conflict resolution.
Overview
5
5
years of professional experience
Work History
Online Click Collect and Service Retail Worker
Kmart Dunedin
04.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Babysitter
Family Friends
06.2022 - 12.2023
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Reassured children when upset providing emotional support and stability.
Volunteer
Otago Underwater Club
04.2020 - 04.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
No Degree -
St Hildas Colligate School
2 Cobden Street Skills
- Restricted License driver
- Good Decision Making
- Upholding discipline rules
- Reliability and punctuality
- Problem-Solving
- Adaptability and Resilience
- Appointment Scheduling
Languages
Chinese (Mandarin)
Limited Working
Italian
Elementary
Timeline
Online Click Collect and Service Retail Worker
Kmart Dunedin
04.2024 - Current
Babysitter
Family Friends
06.2022 - 12.2023
Volunteer
Otago Underwater Club
04.2020 - 04.2023
No Degree -
St Hildas Colligate School
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