Libby Smart
Auckland,NZ
Summary
Proven leader in client relationships and digital strategy, with a track record of significant growth and retention. Expert in stakeholder management and transforming client objectives into results. Accomplished in expanding account bases, and navigating complex negotiations for high-profile clients.
Overview
2
2
years of professional experience
Work History
Client Partner
AKQA
New Zealand
02.2023 - Current
- I am responsible for managing crucial client relationships across New Zealand.
- Deeply understanding client needs to deliver on their business and customer objectives.
- I've achieved continued growth across my client portfolio, with two key clients (each with budgets over $1 million) seeing increases of 52% and 15%.
- My success is rooted in building strong relationships and collaborating with a range of stakeholders, including C-suite executives, where I play an integral role in preparing board packs and securing funding.
- Maintained up-to-date knowledge of industry trends and best practices.
- Collaborated with cross-functional teams on projects related to client needs.
- Key clients include Whittakers, Z Energy, Partners Life, EECA, Douglas Pharmaceuticals, Waka Kotahi, and ACC.
Client Services Director
Conjure
London, UK
- My role was to manage all client relationships for Conjure, ensuring we achieved client satisfaction targets, developing business proposals, and implementing effective business strategies.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- I achieved remarkable success in this position by expanding our account base (outside of automotive) by 70%, consistently surpassing our monthly revenue goals of over £200K, and organizing successful monthly events for both existing and prospective clients.
- Key clients include: NHS, Laithwaites Wine, and Aston Martin.
Group Account Director
Coheasus
London, UK
Senior Account Director
KHWS
London, UK
Education
Bachelor of Business -
Otago University
New ZealandUX Design -
General Assembly
Australia06.2021
No-Code Developer -
Million Labs
United Kingdom10.2020
Skills
- Client relationship management
- Stakeholder management
- Team management
- Financial acumen
- Digital strategy
- Strategic planning
- Contract negotiations
- Cross-functional collaboration
Websites
References
Available upon request.
Timeline
Client Partner
AKQA
02.2023 - Current
Client Services Director
Conjure
Group Account Director
Coheasus
Senior Account Director
KHWS
Bachelor of Business -
Otago University
UX Design -
General Assembly
No-Code Developer -
Million Labs
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