Summary
Overview
Work History
Education
Skills
Certification
Communication Languages
Hobbies and Interests
Additional Information
Timeline
Generic

LIJO VAIDYAN

Te Kauwhata,WKO

Summary

Eleven years of experience in computer hardware, networking, storage, visualization and cloud computing platforms. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience
1
1
Certification

Work History

System Engineer

Smile Elec. App. & Computers.
06.2015 - 12.2024
  • Responsible for handling and managing all support calls related to computer hardware, software and network related issue.
  • Supporting users onsite and remotely to resolve technical issues based on service calls, ensuring minimal downtime and customer satisfaction
  • Establish and maintain effective collaboration with vendors and support teams to ensure timely resolution of hardware, software, and network issues.
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software.
  • Managing and installing CCTV and biometric attendance devices and smart devices.
  • Diagnosed and resolved hardware issues in HP, Dell, and Lenovo desktops and laptops.
  • Configuring and managing the Hyper-V servers &VMware ESXI 6.5 & 6.7 ,VCenter
  • Installing and configuring the Microsoft windows server operating system.
  • Arranging the server rack, mounting the hardware server, and hardware devices like switches and firewalls for clients.
  • Installing and configuring the Acronis &Veeam backup solution
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
  • Configuring and managing HPE SAN & Synology storage devices.
  • Managing the Fortinet firewall.
  • Configuring the network switches
  • Handling the hardware issue related IBM, DELL servers, HP Pro Liant Servers likes DL 380 G7, G8, G9, G10 Models
  • Troubleshooting in Windows client operating systems, Windows 10/11, and Windows Server operating systems.
  • Installation and trouble shooting of network printers and scanner.
  • Configure device using Android, windows os , and SQL Management Studio
  • Managed user account using active directory 2008 & 2019 to create new domain account and provided controlled access to existing network shares.
  • Resolving clients’ technical issues and enabling them in their day-to-day operations
  • Managing active directory, DNS, DHCP, and file server.
  • Trouble shooting in windows client Operating Systems such as windows and windows servers.
  • Provide Infrastructure support on clients site.
  • Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
  • Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.

System Administrator

Matrimony.com Pvt. Ltd
01.2013 - 03.2015
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Managing the exchange sever.
  • Managing the organization's network and telephony, PABX, and VoIP.
  • Managing CCTV and biometric attendance devices.
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Configured and managed Microsoft Terminal Services / Remote Desktop Services for multi-user environments.
  • Installing the Microsoft Office products.
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to end users.
  • Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents

Education

Bachelor’s degree (BA) - History

Mahatma Gandhi University
3 2013

Advanced Diploma - IT Infrastructure and Network Engineering

Accel IT Academy –Cochin
2009

Skills

  • Windows server administration
  • Computer hardware assembly and OS installation
  • Desktop and laptop hardware support
  • POS and EFTPOS
  • Client operating system windows 7,8,10,11 & Android
  • Server hardware maintenance
  • Networking
  • Visualization management with VMware and Hyper-V
  • HPE SAN NAS storage administration
  • Configuration of wireless networks
  • System administration
  • Networking Cisco & Aruba Switches configuration
  • IT Infrastructure development
  • Firewall configuration
  • IP cameras
  • Problem-solving skills

Certification

  • Cisco Certified Network Associate
  • Microsoft certified IT Professional
  • Azure certified Administrator
  • Office 365 certified Administrator

Communication Languages

English, Malayalam

Hobbies and Interests

Technology & Innovation, Learning & Development, Travel & Cultural Exploration

Additional Information

Sex: Male.  
Visa status: Permanent Resident  
Driving License : NZ full driver's licence

Timeline

System Engineer

Smile Elec. App. & Computers.
06.2015 - 12.2024

System Administrator

Matrimony.com Pvt. Ltd
01.2013 - 03.2015

Bachelor’s degree (BA) - History

Mahatma Gandhi University

Advanced Diploma - IT Infrastructure and Network Engineering

Accel IT Academy –Cochin

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