Lilian Silva Teixeira
Christchurch
Summary
Dedicated housekeeping professional with extensive experience at Hotel Almalusa, excelling in customer service and cleaning techniques. Proven ability to enhance guest satisfaction through meticulous room inspections and effective inventory management. Skilled in chemical handling and fostering positive guest relations, ensuring a welcoming and pristine environment.
Experienced with maintaining high standards of cleanliness and organization in guest rooms. Utilizes effective time management and attention to detail to ensure guest satisfaction. Track record of reliable teamwork and flexibility in meeting dynamic needs.
Overview
4
4
years of professional experience
Work History
Housekeeping Room Attendant
Hotel Almalusa
08.2024 - 01.2025
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeper
Hotel Mar Bravo
05.2024 - 07.2024
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Managed laundry services, operating industrial washing machines and dryers efficiently.
- Organized and replenished cleaning supplies, maintaining optimal inventory levels for daily operations.
- Assisted in deep cleaning projects, enhancing overall cleanliness and guest satisfaction ratings.
- Assisted with buffet service, topping up food and helping guest with their requests.
Housekeeping Room Attendant
Hotel Royal Obido
06.2021 - 01.2022
- Cleaned and sanitized guest rooms, ensuring adherence to hotel standards for cleanliness and presentation.
- Replenished supplies, including toiletries, linens, and towels, maintaining inventory levels for efficient operations.
- Reported maintenance issues promptly to ensure timely resolution and enhance guest experience.
- Collaborated with team members to complete room assignments efficiently within designated timeframes.
- Conducted thorough inspections of completed rooms to uphold quality assurance standards before guest occupancy.
Education
No Degree - Certificate As Nutrician Technician
CAIC - Centro De Aprendizagem & Integracao De Cursos
Salvador/ Brazil10-2016
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Air BnB
- Industrial Kitchen Cleaning
- Dusting furniture
- Customer service-focused
- Mopping floors
- Chemical handling
- Cleaning techniques
- windows cleaning
Languages
Portuguese
Native or Bilingual
English
Limited Working
Timeline
Housekeeping Room Attendant
Hotel Almalusa
08.2024 - 01.2025
Housekeeper
Hotel Mar Bravo
05.2024 - 07.2024
Housekeeping Room Attendant
Hotel Royal Obido
06.2021 - 01.2022
No Degree - Certificate As Nutrician Technician
CAIC - Centro De Aprendizagem & Integracao De Cursos
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