Lily Orkibi
Christchurch,Christchurch
Summary
Hardworking enthusiastic dynamic self-starter employee looking for a progressive career opportunity . Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Waitress and Kitchen Hand
Chatto Creek Rail Trail Tavern
10.2020 - 02.2022
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Front of House Team Member
Alfresco's
01.2014 - 12.2016
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Taking orders professionally and resolving any issues.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
Education
Certificate - Business Administration, Communication And Tech
Ara Institute of Canterbury
Christchurch, NZ07.2024
Dunstan High School
Alexandra, NZ12.2021
Skills
- Time Management
- Social Perceptiveness
- Active Listening
- Task Prioritization
- Attention to Detail
- Quality Assurance
- Interpersonal Communication
- Teamwork and Collaboration
Hobbies
Travelling the World
Yoga and Meditation
Animal
Languages
Hebrew
Limited Working
English
Native or Bilingual
Timeline
Waitress and Kitchen Hand
Chatto Creek Rail Trail Tavern
10.2020 - 02.2022
Front of House Team Member
Alfresco's
01.2014 - 12.2016
Certificate - Business Administration, Communication And Tech
Ara Institute of Canterbury
Dunstan High School
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