Lily Zhu
Dunedin,North East Valley
Summary
I'm currently attending my first year at the University of Otago, studying Health Science in hopes of pursuing an education in Dentistry. Throughout this year, I'd interested in searching for a position, specifically in the dental field, to learn more about and to express my immense passion and interest. To describe myself, I am a self-motivated individual with both hospitality and retail experience, and especially with a keen interest in working in a new field. I hope to find an opportunity where I'm able to offer my efficiency and passion in result of accomplishing goals within the company. Additionally, I'd like to gain and develop skills in order to improve my abilities in particular fields. To me, working is a chance for me to interact with new people and working collaboratively to deliver success towards the company. Ultimately, I am bilingual with the ability to speak fluent in both English and Mandarin, which advances me to assist when language barriers occur.
Overview
8
8
years of professional experience
Work History
Farmers Retail Assistant
Christmas Casual
10.2023 - 01.2024
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Resolved customer complaints professionally, maintaining a positive brand image.
Casual Worker
Krispy Kreme New Lynn
10.2021 - 10.2023
- Improvement in communication and teamwork skills
- Gaining barista skills
- Making quality beverages
- Continuously maintaining a hygienic and clean environment
- Maintaining a positive and safe environment for customers
- Taking customer orders and payments
- This opportunity has provided me with barista, customer service and drive thru experiences
- Constantly working in different aspects of hospitality has allowed me to learn quickly in unfamiliar territories
- From this, I've been able to gain many skills such as improving my communication, organisation and time management skills with the result of providing customers with an excellence level of service
- During my time at Krispy Kreme, I've grown to be recognised as a diligent and and open minded worker who strives to produce the best quality of work
Volunteer
Christmas From the Heart
12.2021 - 12.2021
- Time management and organisation skills
- Creating friendly environment
- Packing food/toy parcels
- Transporting parcels around
- Volunteering at this organisation was an opportunity for me to step out of my comfort zone and challenge myself in new fields
- From this experience, I was able to explore my passion in helping others, in which my role included packing parcels for struggling families
- Additionally, I was able to test my social skills by meeting new people and working collaboratively in order to provide efficient and successful work
- This opportunity allowed me to become open-minded to trying new things and expressing my passion towards what I enjoy
Part Time Worker
Auckland Night Markets
10.2019 - 12.2020
- Ability to work under high pressure
- Taking customer orders and payments
- Continuously stocking up for the market
- Minimising lines
- Working in an extremely busy environment has allowed me to work efficiently under pressure but most importantly, to consistently produce my best effort during these times
- From this experience, I've learnt to become a responsible individual as I was often depended on to run the stand by myself
- This allowed me to become a highly diligent and determined worker as I ensured all customers experienced quality service
- Working at Auckland Night Markets has really challenged my abilities as an individual, and from this experience I've been able to learn more about hospitality, customer service and ways to improve my skills
Volunteer
School Canteen (Epsom Normal Primary)
01.2016 - 09.2016
- Improvement in communication skills
- Gaining service experiences
- Handling with payments
- Taking customer orders and payments
- Packing orders
- Minimising lines
- Volunteering at a young age has provided me insight to what customer service and payment handling looked like
- This experience allowed me to interact with customers, by taking their orders and payments
- As a primary student, I highly enjoyed helping others and understanding the keys skills required in retail
- During this position, I was noticed as a dedicated yet reliable individual as I'd constantly strive to produce my best quality of work
- Overall, this experience taught me how to improve and prepare future opportunities, in which I can continue to learn more and improve my abilities
Education
High School Diploma -
Epsom Girls Grammar
Epsom, NZ12.2023
Skills
- Teamwork - By working collaboratively, many different skills can be recognised within a team This allows us to showcase our strengths which can be applied to maximise our abilities to achieve goals as a team From this, we're able to work together to accomplish success for the company Personally, I enjoy working as a team, as from this, we're all able to learn the differences of others and how to improve our own selves
- Communication - I believe communication is a necessity for a good worker, as it's important we're able to confidently communicate to both, my team as well as customers For example, I'm assured to help with queries customers have in regards to any products, as this showcases quality service From past experiences, I've developed my ability to confidently communicate, in which has highly improved my capability as an individual Overall, I display good communication skills which allow me to easily interact with anyone
- Organisation - As an organised individual, I've learnt to prioritise work in order to maximise the time given This allows me to plan accordingly, in order to be highly efficient and productive Organisation skills is important as this ensure work is being completed with high quality and effort
Timeline
Farmers Retail Assistant
Christmas Casual
10.2023 - 01.2024
Volunteer
Christmas From the Heart
12.2021 - 12.2021
Casual Worker
Krispy Kreme New Lynn
10.2021 - 10.2023
Part Time Worker
Auckland Night Markets
10.2019 - 12.2020
Volunteer
School Canteen (Epsom Normal Primary)
01.2016 - 09.2016
High School Diploma -
Epsom Girls Grammar
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