Lisa Anisi
Henderson,NZ
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with a history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
Overview
7
7
years of professional experience
Work History
Learning Assistant
Mount Albert Grammar School
08.2022 - 11.2022
- Support individual students in their learning environment so that they achieve their learning goals
- In-class support of group and individual student learning needs across all curriculum areas
- Assist teachers catering for the needs of individual students requiring extra assistance with either direct or indirect interventions.
Monitoring and Supervision Specialist
Latitude Financial Services
10.2019 - 06.2022
- Working in the first line of defence in defect monitoring via call evaluations and leading a culture of compliance and operational performance management and providing useful insights for team leaders
- Analytical skills used to identify control weaknesses when reviewing incidents
- Using qualitative and quantitative data to identify improvement opportunities in policies and procedures
- Identification and monitoring of all contracts, ongoing conditions and timely reporting of breaches.
Direct Sales Account Manager
Latitude Financial Services
09.2015 - 10.2019
- Consistently exceeded performance metrics, often in the top 10% of the sales department
- Recognised as a leader amongst peers and requested to act as a senior sales consultant with more responsibility
- Responsible for handling inbound/outbound calls from customers, and serve as the primary point of contact during the loan process
- Comply with risk standards, monitor and ensure corrective action taken.
Education
Bachelor of Business - Marketing And Economics
Auckland University of Technology
08.2014
Skills
- Event Coordination
- Stakeholder Relations
- Community Activities
- Customer Engagement
- Effective Working Relationships
- Key Performance Indicators (KPI)
References
- Shane Mamoe, Head of Customer Conduct NZ, Latitude Financial Services, 021 556 977
- Ioane Leota, Direct Sales Team Leader, Latitude Financial Services, 021 121 5057
Residency
NZ citizen
Hobbies And Interests
- Crossfit
- Indoor netball
- Rugby
- Watching movies
Timeline
Learning Assistant
Mount Albert Grammar School
08.2022 - 11.2022
Monitoring and Supervision Specialist
Latitude Financial Services
10.2019 - 06.2022
Direct Sales Account Manager
Latitude Financial Services
09.2015 - 10.2019
Bachelor of Business - Marketing And Economics
Auckland University of Technology
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