Lisa Harley
409 Pepper Street St Leonards
Summary
I am a honest and reliable employee, dedicated to seeing kaimahi succeed in their personal and professional development.
Working in the housing space over the last 4 years equips me with a deep understanding of whānau at a professional level, enabling me to develop goals and plans with whānau for better outcomes.
I enjoy collaborating with organisations and my team to support whānau, creating new processes and strategies along the way to be more efficient and effective.
Overview
25
25
years of professional experience
Work History
Service Manager (Housing)
Te Taiwhenua O Heretaunga
09.2023 - Current
- Service Manager of the emergency and transitional housing navigators. (13 navigators)
- Recruited, interviewed and hired employees.
- Built strong relationships with Hawkes Bay's MSD housing and Kainga Ora placement officer, to increase available housing options for whānau.
- Reduced homelessness with a successful collaboration with MSD housing and Kainga Ora, selecting and placing Families into suitable sustainable, permanent housing.
- Rent arrears - ensure all clients payments are up to date and follow up on payment plans.
- Support navigators in the community with whānau when a complex situation may arise.
- Promote a positive work environment with open communication, offering guidance when needed and sharing knowledge.
- With communication and team collaboration, streamlined processes for increased efficiency and effectiveness.
- Analyze monthly service reports to identify areas of improvement.
- Monitor staff performance and provide feedback for improvement.
- Organize professional development programs for Kaimahi, leading to improved performance and skill sets.
- Monthly reporting to funders and portfolio manager
Senior Transitional Housing Navigator
Te Taiwhenua O Heretaunga
06.2020 - 09.2023
- Conduct weekly face to face meetings with whānau.
- Mentoring new transitional housing navigators by training, providing guidance and sharing knowledge.
- Establish a trusting relationships with whānau through actively listening, being empathetic and open communication.
- Assisted whānau in developing and setting realistic goals to promote positive change,
- Assisting whānau with budgeting to alleviate financial burdens before moving into a permanent home.
- Rent arrears, kōrero with whānau to establish why they have fallen into arrears, documentation for MSD to help clear arrears, or create a weekly payment plan.
- Maintained detailed notes of whānau progress and goals, document services referred to including follow up.
- Engaged well with complex, high needs whānau, especially in challenging situations.
- Collaborated with other services to plan and coordinate support for whānau.
- Intervened as necessary to ensure whānau safety, de-escalation.
- Monthly reporting on my caseload.
Cafe Assistant
Te Taiwhenua O Heretaunga
02.2019 - 06.2020
- Customer service, food preparation, catering for events.
Small Business Owner
Mountain View Gardens
06.1999 - 03.2018
- Owner operator of a market garden, growing fruit, vegetables and apples export.
- Managed daily operations for a successful small business, ensuring efficient processes and quality produce.
- Hired and trained staff.
- Staff management and delegation.
- Built relationships with other growers, company representatives and suppliers to increase sales.
- Managed the finances, accounting, wages, G.S.T and invoicing.
- Customer service.
- Worked under time constraints.
- Interacted well with customers and other business owners at the Hastings Farmers Market to increase our customer base.
Customer Service
Hawkes Bay Food Group - Hawkes Bay Farmers Market
04.2006 - 09.2009
- Supported the Market manager on the day, stepped into the role to cover maternity leave. Customer service and enquiries. Responsible for all cash transactions through Eftops.
Stock Room Supervisor
Spotlight
06.2000 - 07.2009
- Merchandising
- Inwards and outwards goods
- Loading invoice payments
- Control of stock levels
Education
Certificate - Whānau Ora
Tipu Ora
11.2023
Skills
- Positive Attitude
- Supportive leader
- Hard worker
- Team player
- Honest and reliable
- Non Judgemental
- Active Listener
- New Employee Hiring
- Encourage professional development
- Teamwork and Collaboration
References
Marama Kire
Portfolio Manager
Te Whare Huakina (Housing)
Te Taiwhenua o Heretaunga
Ph 021547762
Leon Tukiri
Tenancy Manager
Te Whare Huakina (Housing)
Te Taiwhenua o Heretaunga
Ph 0212404865
Lisa Whakataka
General Manager - Housing
Te Runanganui o Ngati Porou
Ph 0273093205
Timeline
Service Manager (Housing)
Te Taiwhenua O Heretaunga
09.2023 - Current
Senior Transitional Housing Navigator
Te Taiwhenua O Heretaunga
06.2020 - 09.2023
Cafe Assistant
Te Taiwhenua O Heretaunga
02.2019 - 06.2020
Customer Service
Hawkes Bay Food Group - Hawkes Bay Farmers Market
04.2006 - 09.2009
Stock Room Supervisor
Spotlight
06.2000 - 07.2009
Small Business Owner
Mountain View Gardens
06.1999 - 03.2018
Certificate - Whānau Ora
Tipu Ora
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