Lisa Kelly
Wellington,WGN
Summary
I am married for 24 Years, have 3 sons and one grandson. Most of my life we have lived above Lyall Bay, and now Owhiro Bay. I have worked with people all my life and am absolutely commited to not just good service, but going over and beyond what my customers expect!!
Overview
4
4
years of professional experience
Work History
Business Owner
Self-employeed
03.2019 - Current
- Provided exceptional customer service to customers, increasing customer loyalty 100%.
- Cultivated and strengthened lasting customer relationships using Humour and empathy.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with both employees and customers to build connections and nurture relationships.
- Delegated both service , cash and food handling tasks to employees, streamlining daily progress and efficiency.
- As a trial for services provided, within a WCC Reserve, my coffee cart was a first! In the last 4 years of servicing Te Kopahou Reserve, my job has become more than just providing refreshments. I have become a beckon for First Aid, Lost and Found, Information on the area, calling for all forms of Emergency help, I am the go to person for this area for knowledge and when things go wrong. In saying this I feel incredibly privileged to have served such a wonderful community and the most rugged and beautiful of spots!!
Education
Certificate in Business Studies, Certificate in Ho - Business Studies And Hospitality
Christchurch Polytechnic
Christchurch, NZ11.1988
Skills
1992-2002 Air Nelson, Ansett NZ, Air New Zealand
Flight Attendent working in both sole charge and Senior Positions for both Domestic and Trans Tasman flights
2002-2011 Full time parent raising three sons
2012-2015 Working with both the Junior and Senior schools as a Teacher Aide for children with special needs, at both St Francis De Sales and St Bernards school
2015-2017 Floral Merchandiser for Fresh Direct I was responsible for ensuring stock levels are well maintained, well presented, fresh and attractive for sale I have used my strong eye for detail to ensure attractive product presentation, and experience in customer services to build and maintain customer and supplier relationships My stock management was critical to ensuring that sales remained strong and losses through wastage minimised
2017-2019 Jo's Pies Brooklyn Here at Jo's I was hands on in every aspect of the business From serving customers, cash/eftpos handling, to baking and making the pie mixes, as well as set up and closedown of the business and tallying up the days takings ,as well as lockup in the evening
2019-2023 Carabean Coffee cart at Te Kopohau Reserve, Red Rocks, Owhiro Bay Currently still working this, I am looking to pass it on to someone new
Websites
Look to Carabean Coffee Cart, for my lovely followers, Gardening is my big passion!
My 1969 Vagabond Caravan has become a permanent icon down at Red Rocks. In the 4 years I have been there, my role has grown to much more than providing coffee! I need to acknowledge the wonderful Owhiro Bay community and all of the awesome individuals who have come to not just be regulars, but part of the wider family I associate with this amazing and beautifully rugged spot! My reasons for moving on have become about my own personal family and the journey we have been through in these last 4 years.
One of my major loves and stress relief is my garden, I have been involved in gardening from a young age as both my parents were avid gardeners and I have a true love for this passion!
Timeline
Business Owner
Self-employeed
03.2019 - Current
Certificate in Business Studies, Certificate in Ho - Business Studies And Hospitality
Christchurch Polytechnic
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