Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Lola Mikaele

Auckland,AUK

Summary

Proven professional with extensive experience in automotive care and customer service, notably at Hertz Car Rentals. Demonstrated expertise in automotive detailing and a strong commitment to punctuality, enhancing vehicle performance and customer satisfaction. Excelled in dynamic environments, achieving significant improvements in efficiency and service quality without compromising safety or attention to detail.

Overview

17
17
years of professional experience

Work History

Car Groomer

Hertz Car Rentals
09.2019 - 12.2021

Grooming cars to an exceptional level, doing vehicle safety checks, transporting cars to and from Airport Terminals, customer service

Security Assistant

First Security Guard Services
05.2020 - 12.2020

Static guard at various banks during lockdown


overseeing car parks in shopping malls


ensuirng people were wearing masks and sanitizing hands at retail entrance

Transport Driver

Care Park
06.2019 - 03.2020

transporting customer vehicles to and from parking bays

Customer Service Cashier

Pick A Part
09.2015 - 05.2016
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Car Groomer

Thrifty Car Rental
05.2011 - 03.2013
  • Stayed up-to-date on the latest car grooming trends and techniques, incorporating them into daily routines for optimal results.
  • Performed comprehensive engine cleaning services, contributing to improved vehicle performance and longevity.
  • Collaborated with team members to complete large-scale detailing projects within tight deadlines.

Courier Driver

Pace Couriers
01.2010 - 12.2010
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.

Coffee Barista

BP Connect
04.2005 - 10.2010
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.

Education

High School Diploma -

Mount Roskill Grammar
Auckland, NZ
11-2003

Skills

  • Punctuality
  • Hand washing
  • Exterior washing
  • Safety procedures
  • Vehicle inspection
  • Interior cleaning
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Automotive detailing
  • Honest and dependable

Languages

Samoan
Native or Bilingual
English
Full Professional

Interests

  • I enjoy helping others and giving back to the community
  • Blogging/Vlogging
  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
  • Gym Workouts
  • Music
  • Cooking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Martial Arts
  • Adventure Travel
  • Road Trips
  • Dance
  • Mindfulness Practices
  • Fashion and Style

Timeline

Security Assistant

First Security Guard Services
05.2020 - 12.2020

Car Groomer

Hertz Car Rentals
09.2019 - 12.2021

Transport Driver

Care Park
06.2019 - 03.2020

Customer Service Cashier

Pick A Part
09.2015 - 05.2016

Car Groomer

Thrifty Car Rental
05.2011 - 03.2013

Courier Driver

Pace Couriers
01.2010 - 12.2010

Coffee Barista

BP Connect
04.2005 - 10.2010

High School Diploma -

Mount Roskill Grammar
Lola Mikaele