Loralei Le Gros
Pahiatua,MWT
Summary
I am passionate about customer service, and have built excellent skills from my experience as a checkout operator. I have a friendly and humorous demeanour with an optimistic attitude. I am a team-oriented worker, who has great leadership skills from my experience has a checkout supervisor. I hold my work to a high standard, completing tasks diligently and efficiently.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Checkout Supervisor
New World Supermarket
Pahiatua, MWT
09.2024 - Current
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organised, and well-stocked checkout area, enhancing the shopping environment for customers.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
- Built positive relationships with customers to increase repeat business.
- Mentored team members to enhance professional development and accountability in workplace.
Checkout Operator
New World Supermarket
Pahiatua, MWT
02.2023 - 09.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered incoming calls to offer information and direct individuals to correct personnel.
Fresh Food Assistant
New World Supermarket
Pahiatua, MWT
11.2022 - 02.2023
- Managed daily temperature checks for refrigerated sections, ensuring compliance with safety regulations and maintaining product integrity.
- Maintained high-quality produce standards by consistently monitoring freshness, appearance, and expiration dates.
- Verified proper merchandising for freshness and quality of goods by properly handling produce, minimising damage and spoilage of products.
Education
Tararua College
Pahiatua, MWT11.2023
Skills
Customer Service
Team Collaboration
Quality Assurance
Policy Enforcement
Workplace Safety
Organisational Skills
Effective Communication
Professionalism
Flexibility
Time Management
Multitasking and Prioritising
Problem-solving abilities
Analytical Thinking
Basic Mathematics
Certification
Foundation Course Health and Safety 8.4.1
September 2021
Accomplishments
2023
National Certificate of Educational Achievement (Level 3)
Level 3 Food Technology & Nutrition
Level 3 Calculus
Level 3 English
2022
National Certificate of Educational Achievement (Level 2)
Level 2 Mathematics
Level 2 English
2021
National Certificate of Educational Achievement (Level 1)
Level 1 Mathematics
Level 1 English
Timeline
Checkout Supervisor
New World Supermarket
09.2024 - Current
Checkout Operator
New World Supermarket
02.2023 - 09.2024
Fresh Food Assistant
New World Supermarket
11.2022 - 02.2023
Tararua College