Lotte Corrigan
Auckland,AUK
Summary
Customer-focused hospitality professional with years of front-of-house experience, recently promoted to FOH Supervisor for demonstrating leadership and service excellence. Skilled in multitasking, conflict resolution, and engaging with diverse customers. Certified with the LCQ and proficient in bar and table service, thriving in high-pressure environments. Currently pursuing a Bachelor’s in Public Relations, enhancing my strong communication and brand management skills. Known for a proactive work ethic and a passion for delivering memorable customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor/Waitress
Goode Brothers
Westgate , Auckland
04.2022 - Current
- Certified with the LCQ (License Controller Qualification), contributing to an elevated understanding of responsible alcohol service and hospitality standards.
- Supporting the acting manager in various supervisory tasks and providing leadership to front-of-house staff.
- Primary responsibilities include managing the dining area, serving tables, and ensuring high levels of customer satisfaction by delivering attentive, personalized service to diners of all backgrounds and age ranges.
- Trained to operate the bar, proficient in preparing various beverages while maintaining compliance with all health and safety regulations.
Front of House Staff Member
Kreem Cafe
Henderson , Auckland
05.2021 - 03.2022
- Greeted customers and answered questions about menu items.
- Organised seating for guests promptly.
- Ensured compliance with health and safety regulations in the restaurant.
- Maintained and enforced strict cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure customer and employee safety
Education
NCEA Level 1, 2, and 3 -
Waitakere College
Auckland11-2022
Bachelor of Communication Studies - Public Relations
Auckland University of Technology
Auckland, NZSkills
- Strategic Planning
- Reputation Management
- Goal-Oriented
- Efficient Multitasking
- Interpersonal Communication
- Problem-Solving
- Staff Management
Certification
- License Controller Qualification
- Achieved NCEA Level's One, Two, and Three and merit and excellence endorsed
Accomplishments
- Awarded the Hike Ake scholarship to pursue my studies at AUT, recognising academic excellence and potential in the Public Relations field.
References
References available upon request.
Timeline
Supervisor/Waitress
Goode Brothers
04.2022 - Current
Front of House Staff Member
Kreem Cafe
05.2021 - 03.2022
- License Controller Qualification
- Achieved NCEA Level's One, Two, and Three and merit and excellence endorsed
NCEA Level 1, 2, and 3 -
Waitakere College
Bachelor of Communication Studies - Public Relations
Auckland University of Technology
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