Louisa Sutherland

As a retail assisstent in a cheese shop I.....

• I gained knowledge of cheese, how its made, how to keep it, how to weigh it out, ect....
• Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
• Operated cash registers to process sales transactions.
• Greeted customers upon entry to the store and provided a positive shopping experience.
• Utilized problem solving techniques when faced with challenging situations.
• Answered phones promptly and directed calls appropriately.
• Handled customer inquiries, complaints, and returns efficiently.
• Assisted customers with product selection, answered queries and provided advice.

As a barista I.....

• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Followed safety procedures while operating machinery such as grinders and espresso machines.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Stocked shelves with ingredients needed to make coffee drinks.

I volunteered at Lower Moutere School for a term in a year 3 class room. While assisting in this classroom I learnt to...

• Collaborated with other faculty members to plan lessons that promote critical thinking skills.
• Adapted teaching methods and instructional materials to meet the varying needs of individual students.
• Developed positive relationships with students.
• Provided one-on-one support with children moving quickly ahead or children falling behind.
• Supervised students in the classroom, cafeteria, hallways and playgrounds.
• Facilitated group discussions among students to encourage critical thinking skills.
• Assisted teachers in creating lesson plans and providing instructional materials.

My Job at Forsters restaurant started as a kitchen hand.

I learned to ...

• operate dishwashers to sanitize dishes and silverware
• food prep
• cleaning thoroughly
• communicate with other kitchen staff
• followed health and safety guidelines

After my first year of work I was trained to work as a front of house member (waitress).

I learned to...

• wait tables
• polish cutlery and glasses
• carry multiple plates
• customer service
• wine variety's and selections
• communicated daily specials
• process payments accurately with POS
• restocking essentials (drinks)
• Meal checked mine or others tables
• followed health and safety regulations