Lucia Taranaki
Raglan,WKO
Summary
I am a mature, bubbly and positive person looking for a full-time job. I am a reliable and responsible person with a restricted driving license and a reliable car which allows me to be independent. I can interact well with others in all environments. I work effectively and efficiently and will complete tasks that are given to me to the very best of my ability. I am a passionate worker and like to explore new skills and ideas to build my knowledge in my work environment.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
New Zealand Post
Harewood, Christchurch
04.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Continued to fit the customers needs to ensure that the quality of service the customer was provided with was at a high level.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call centre performance metrics.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Met customer call guidelines for service levels, handle time and productivity.
Wait Staff Member
Columbo Coffee
Hornby, Christchurch
03.2023 - 04.2023
- Maintained clean and organized work areas, contributing to a comfortable and enjoyable atmosphere for patrons.
- Maintained proper food storage practices, ensuring compliance with health regulations.
- Streamlined food prep processes, increasing overall kitchen productivity.
- Managed time effectively under pressure during peak service hours for optimal performance.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Front of House Employee
Orca Bar and Resturant
Raglan, Raglan
08.2022 - 01.2023
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanour.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Education
Completed First Year Bachelor of law and commerce
University of Canterbury
Christchurch, NZ12-2022
High School Diploma -
St. Peter's Cambridge
Cambridge, NZ12-2021
Skills
- Problem-solving abilities
- Solid communication skills
- Customer service
- willingness to learn
- Positive attitude
- Collaboration and Teamwork
Timeline
Customer Care Representative
New Zealand Post
04.2023 - 12.2023
Wait Staff Member
Columbo Coffee
03.2023 - 04.2023
Front of House Employee
Orca Bar and Resturant
08.2022 - 01.2023
Completed First Year Bachelor of law and commerce
University of Canterbury
High School Diploma -
St. Peter's Cambridge
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