Lucy Howden

• Assisted customers with selections and provided personalised styling advice.
• Played a pivotal role in creating a positive and customer-friendly atmosphere and maintained an organised store layout for visual appeal
• Fostered positive customer relationships through effective communication and committed to attentive service, exceeding customer expectations.
• Actively participated in inventory management, restocking, and ensuring product availability and experience in POS and customer inquiries / complaints.
• Demonstrated a genuine passion for fashion and contributed to overall team success in the retail setting.

• Maintain updated records of daily, weekly and monthly revenues and expenses
• Scheduling shifts for kitchen/wait staff
• Coordinate with vendors and order supplies, as needed, dough, cheeses, toppings, utilities for serving pizza
• Training and supervising staff
• Resolving any customer complaints and ensuring the food health and safety regulations are adhered to.
• Nurture friendly relationships with customers to increase loyalty and boost our reputation

• Assisting the owner of the Colombo Mall and the mall manager with varied tasks e.g., paperwork, event organizing, mall decorating, marketing and promotions
• Designing graphics which include posters, promotions and mall displays for events, holidays and other occasions
• Gained strong leadership skills by managing projects from start to finish.
• Proved successful working within tight deadlines and a fast-paced environment.

• This role involved solo managing a Christmas themed retail pop-up store/ gift shop, for the Colombo mall only for the month of December, whilst maintaining profit margins and making ample profits.
• Rotated merchandise and displays to feature new products and promotions.
• Interacted well with customers to build connections and nurture relationships.
• Managed inventory control, cash control, and store opening and closing procedures.

• Ushering diners to their tables and providing them with menus
• Mixing and pouring beverages, as needed. Transporting food orders from the kitchen to each relevant table.
• Restocking/replenishing supplies as required
• Ensuring a seamless and quality customer experience for guests

• Deep cleaning 20-30 different holiday homes around banks peninsula
• Communicating with property owners to facilitate their needs, regarding the management and cleanliness of their property/holiday home
• on call 24/7 in case of a guest issue
• washing, dusting, mopping, vacuuming, scrubbing, and sanitizing all areas and surface

• Guiding and communicating with passengers /customers on board, so they could enjoy a chance to swim with the hectors dolphins
• With a crew of only two, my job involved many aspects from, handling gear and rope tying to educating passengers and occasional rescues
• Educating and aiding groups of 12 swimmers/passengers throughout each 4–5-hour journey
• Supporting the Department of Conservation and Fisheries NZ by implementing certain safety requirements and conducting short-term solutions to provide a sustainable environment for all sea life
• Digital marketing in maintaining the company profile on social media

• Deep cleaning 8-10 different holiday homes around banks peninsula
• Established long-term customer relationships
• Constantly communicating with property owners to facilitate their needs, regarding the management and cleanliness of their property/holiday home
• On call 24/7 in case of a guest/property issue
• Washing, dusting, mopping, vacuuming, scrubbing, and sanitizing all areas and surface

• Set up and arrange displays or demonstration areas to attract the attention of prospective customers. Selling vegan chocolate at markets and exhibitions in Christchurch
• Communicating with customers to buy and consume Bennetto’s vegan chocolate
• Maintaining positive customer relationships to ensure future sales
• Selling products being promoted and keep records of sales
• In markets such as the “Riccarton market” and the “Go green expo” I made ample profits for Bennetto chocolate

This work was seasonal, rehired 4 summers in a row: 2017, 18, 19, 2020

• Washed and folded towels and linens to properly stock guest rooms.
• Hang, cleaned and rehung draperies to maintain freshness.
• Washed and put away kitchen dishes, utensils and glassware.
• Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.