Lucy Morris

Gained valuable experience with Rosewood Hotel Group at a luxury lodge in New Zealand.
hosted private dinner events, focusing on following over 100 specific detailed fine dining standards for evaluating food and beverage service in luxury hospitality.
Cultivated attention to detail while meeting elevated expectations.
Learned essential skills for maintaining high-quality dining experiences For guests.

• Working within the 5 star resort has equipped me with invaluable skills, particularly in customer interaction. I have learned the art of always anticipating guests needs and ensuring to provide a personalised experience while always bringing a smile and positive energy to the table.
• wine was a deliciously in the resort, with the lodge being in new Zealands largest wine region, this has led to me enhancing my sales skills by through engaging in conversations, I've learned to to build rapport and identify opportunities to upsell our premium wines to guests.
• Working at cape kidnappers has profoundly developed my communication and team work skills, I have learned how to communicate effectively with guests and colleagues working closely with other departments to work seamlessly within a team, share vital information and always supporting colleagues to ensure exceptional guest experience.

• Gained experience in hospitality while employed at Best Western Plus Keavil House Hotel during high school.
• I developed experience in waitressing in a fast-paced environment, catering for lots of events such as weddings this helped me to work well under pressure all while providing exceptional customer service.
• I spent some time working at the health suite in the hotel. I assisted guests with check -ins and explained services we offer at the health suite.This enhanced communication skills through direct interactions with guests and handling phone inquiries