LUISA TAUFA
Auckland,Papatoetoe
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged computer proficiency and a positive attitude to improve billing accuracy and reduce dispatch errors at Full-time roles. My proactive approach at The Warehouse Group ensured efficient inventory management, showcasing my ability to adapt and excel in dynamic environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Dental Receptionist
Full-time
03.2024 - Current
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Completed new patient registrations in software to create accurate and comprehensive records.
Dispatcher
Full-time
12.2022 - 12.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Generated reports to track deliveries and maintain proper records and documentation.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
Dental Assistant
Full-time
02.2021 - 09.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
The Warehouse Group
Part-time
09.2020 - 12.2020
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Handled returns efficiently by inspecting returned items, processing refunds or exchanges promptly, and restocking inventory as needed.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Education
Epsom Girls Grammar School
Epsom, NZ12.2020
Skills
Maintaining cleanliness
Computer Proficiency
Money handling abilities
Friendly, Positive Attitude
Customer Service
Time Management
Flexible and Adaptable
Timeline
Dental Receptionist
Full-time
03.2024 - Current
Dispatcher
Full-time
12.2022 - 12.2023
Dental Assistant
Full-time
02.2021 - 09.2022
The Warehouse Group
Part-time
09.2020 - 12.2020
Epsom Girls Grammar School
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