Pipedrive
Lydia Whippy
Weddings Services Manager
Te Atau Peninsula,Auckland
Summary
I am a dedicated and approachable professional who thrives in managing both team dynamics and front desk operations with care and efficiency. I genuinely enjoy mentoring junior stylists and creating a welcoming atmosphere where clients feel valued from the moment they walk through the door. Skilled at juggling appointment scheduling and client inquires. I keep things running smoothly behind the scenes so the team can focus on delivering outstanding beauty services. I am passionate about helping clients look at feel their best, I take pride in offering personalized hair and makeup solutions tailored to each individual. With a strong commitment to cleanliness, organization and product knowledge. I'm motivated by reaching target sales and contributing to a positive supportive team environment where everyone succeeds.
Overview
22
22
years of professional experience
1
1
Language
Work History
Weddings Services Manager
Totoka Hair & Makeup Fiji
11.2017 - Current
- Assist with Initial sales information such as rates card and Terms and Conditions.
- Handle any initial questions and concerns, provide complete information on making a booking.
- Turn as many sales enquires as possible into bookings.
- Liaise with the client as necessary to ensure we have all the information we need to make the booking run smoothly.
- Provide assistance to the Director and other Managers in whatever capacity necessary.
- Accomplished multiple tasks such as Administration, Salon bookings as well as Wedding bookings within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees with upskilling their hair and makeup skills to maximize team agility and performance.
- Developed and maintained relationships with customers and Wholesalers and Travel agents .
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Interviewed and trained new employees and implemented mentoring program to promote positive feedback and engagement.
- Promoted and engaged the place of work on social media channels
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Attended Bridal shows and Expos in Australia and New Zealand to maximise sales for the company.
Senior Hairstylist and Makeup Artist
Totoka Hair & Makeup Fiji
04.2015 - 11.2017
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
- Provided input on marketing strategies aimed at attracting new clients while retaining existing ones through targeted promotions and incentives programs.
- Initiated and engaged clients in conversations as part of personalized service.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Answered phone calls and emails to schedule client appointments.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
Self Employed Hair & Makeup Artist
Self Employed Services
03.2009 - 03.2015
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses..
- Maintained a clean workspace compliant with all hygiene regulations as well as taking additional safety precautions.
- Collaborated with photographers, models, and stylists for successful fashion shoots, ensuring professional results that met project goals.
- Reduced product waste by implementing proper storage techniques and inventory tracking resulting in cost savings for my business.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
- Developed strong relationships with local vendors resulting in cross-promotion opportunities increasing overall business revenue.
- Worked at High Fashion Events as a lead Hair and Makeup Artists.
- Created invoices and quotes for clients.
Beauty Consultant Sales Representative
Tappoo Group Of Companies
02.2008 - 03.2009
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Attending to customer enquires and complaints
- Increased client satisfaction by providing personalized beauty consultations and product recommendations.
- Provided excellent customer service through active listening skills, understanding client needs before making tailored suggestions.
- Stayed informed of industry trends and new products, ensuring expert knowledge for customers seeking advice.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained general stock audits.
- Managed inventory levels efficiently, preventing stockouts and overstock situations while maximizing sales opportunities.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Achieved sales goals consistently through effective product demonstrations and persuasive communication skills.
- Involved in Various in-house trainings on inductions and on the Job training on responsibilities and customer service.
Beauty Therapist
Wholistic Beauty And Health Care
11.2006 - 01.2008
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue by upselling additional services and retail products to clients.
- Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
Trainee Network Engineer
NetCare Limited
08.2003 - 10.2003
- Improved network efficiency by troubleshooting and resolving technical issues promptly.
- Established effective communication channels between different departments regarding IT initiatives, ensuring smooth transitions during technology updates or implementations.
- Reduced downtime by monitoring system performance and addressing any detected anomalies swiftly.
- Implemented virtualization strategies to maximize server utilization rates while reducing energy consumption costs.
- Supported team members with network-related tasks, contributing to successful project completions.
- Conducted regular network assessments to identify potential areas of improvement and implement necessary changes.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Education
Certificate in Advance Microsoft Systems - Advanced Microsoft Systems 2000
University of The South Pacific
Fiji08.2003
Fiji School Leaving Certificate - English, Biology, Geography, Agriculture
Suva Grammar School
Fiji01.2003
Fiji Junior Certificate - Science, English, Maths
Suva Grammar School
Fiji11.2000
Skills
- Team Leadership and Collaboration
- Time Management and Reliability
- Verbal and written communication MS Office
- Staff Hiring, Training Development and Management
- Sales Techniques and Management
- Adaptability and Flexibility and Positive Attitude
- Customer Service
- Task Delegation
- Professional and Courteous
- Active Listening
Spending time outdoors, cooking, organizing and crafts
Hobbies and Interests:
-Cooking (Specializing in Indian and Asian Cuisine
-Outdoor Activities (Hiking,sight-seeing,swimming)
-Organizing and event planning, providing hair and makeup services to clients
-Crafts (Spending time with my children making DIY crafts)
"As a creative and resourceful individual with a passion for cooking, the outdoors, organising and crafts, I bring a unique combination of skills to my professional endeavours. I excel in planning and executing events and managing it and finding solutions to probelms"
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefitsPersonal development programsTeam Building / Company RetreatsSoftware
Xero
Timely
Timeline
Weddings Services Manager
Totoka Hair & Makeup Fiji
11.2017 - Current
Senior Hairstylist and Makeup Artist
Totoka Hair & Makeup Fiji
04.2015 - 11.2017
Self Employed Hair & Makeup Artist
Self Employed Services
03.2009 - 03.2015
Beauty Consultant Sales Representative
Tappoo Group Of Companies
02.2008 - 03.2009
Beauty Therapist
Wholistic Beauty And Health Care
11.2006 - 01.2008
Trainee Network Engineer
NetCare Limited
08.2003 - 10.2003
Certificate in Advance Microsoft Systems - Advanced Microsoft Systems 2000
University of The South Pacific
Fiji School Leaving Certificate - English, Biology, Geography, Agriculture
Suva Grammar School
Fiji Junior Certificate - Science, English, Maths
Suva Grammar School
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