Pipedrive
Lydia Whippy
Te Atau Peninsula,Auckland
Summary
Collaborative Manager with expert team leadership, planning, and organizational skills built during successful career. Committed to ensuring customer satisfaction by providing exceptional service. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports.
Overview
21
21
years of professional experience
1
1
Language
Work History
Weddings Bookings Manager
Totoka Hair & Makeup Fiji
11.2017 - Current
- Assist with Initial sales information such as rates card and Terms and Conditions.
- Handle any initial questions and concerns, provide complete information on making a booking.
- Turn as many sales enquires as possible into bookings.
- Liaise with the client as necessary to ensure we have all the information we need to make the booking run smoothly.
- Provide assistance to the Director and other Managers in whatever capacity necessary.
- Accomplished multiple tasks such as Administration, Salon bookings as well as Wedding bookings within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees with upskilling their hair and makeup skills to maximize team agility and performance.
- Developed and maintained relationships with customers and Wholesalers and Travel agents .
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Interviewed and trained new employees and implemented mentoring program to promote positive feedback and engagement.
- Promoted and engaged the place of work on social media channels
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Attended Bridal shows and Expos in Australia and New Zealand to maximise sales for the company.
Senior Hairstylist and Makeup Artist
Totoka Hair & Makeup Fiji
04.2015 - 11.2017
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Promoted salon special offers via social media channels, increasing brand awareness among potential customers.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
- Provided input on marketing strategies aimed at attracting new clients while retaining existing ones through targeted promotions and incentives programs.
- Initiated and engaged clients in conversations as part of personalized service.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Answered phone calls and emails to schedule client appointments.
- Styled hair, makeup and nails for customers for special events and occasions.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
Self Employed Hair & Makeup Artist
Self Employed Services
03.2009 - 03.2015
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses..
- Maintained a clean workspace compliant with all hygiene regulations as well as taking additional safety precautions.
- Collaborated with photographers, models, and stylists for successful fashion shoots, ensuring professional results that met project goals.
- Reduced product waste by implementing proper storage techniques and inventory tracking resulting in cost savings for my business.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
- Developed strong relationships with local vendors resulting in cross-promotion opportunities increasing overall business revenue.
- Worked at High Fashion Events as a lead Hair and Makeup Artists.
- Created invoices and quotes for clients.
Beauty Consultant Sales Representative
Tappoo Group Of Companies
02.2008 - 03.2009
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Attending to customer enquires and complaints
- Increased client satisfaction by providing personalized beauty consultations and product recommendations.
- Provided excellent customer service through active listening skills, understanding client needs before making tailored suggestions.
- Stayed informed of industry trends and new products, ensuring expert knowledge for customers seeking advice.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained general stock audits.
- Managed inventory levels efficiently, preventing stockouts and overstock situations while maximizing sales opportunities.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Achieved sales goals consistently through effective product demonstrations and persuasive communication skills.
- Involved in Various in-house trainings on inductions and on the Job training on responsibilities and customer service.
Beauty Therapist
Wholistic Beauty And Health Care
11.2006 - 01.2008
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased salon revenue by upselling additional services and retail products to clients.
- Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
Trainee Network Engineer
NetCare Limited
08.2003 - 10.2003
- Improved network efficiency by troubleshooting and resolving technical issues promptly.
- Established effective communication channels between different departments regarding IT initiatives, ensuring smooth transitions during technology updates or implementations.
- Reduced downtime by monitoring system performance and addressing any detected anomalies swiftly.
- Implemented virtualization strategies to maximize server utilization rates while reducing energy consumption costs.
- Supported team members with network-related tasks, contributing to successful project completions.
- Conducted regular network assessments to identify potential areas of improvement and implement necessary changes.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
Education
Certificate in Advance Microsoft Systems - Advanced Microsoft Systems 2000
University of The South Pacific
Fiji08.2003
Fiji School Leaving Certificate - English, Biology, Geography, Agriculture
Suva Grammar School
Fiji01.2003
Fiji Junior Certificate - Science, English, Maths
Suva Grammar School
Fiji11.2000
Skills
- Team Leadership and Collaboration
- Time Management and Reliability
- Verbal and written communication MS Office
- Staff Hiring, Training Development and Management
- Sales Techniques and Management
- Adaptability and Flexibility and Positive Attitude
- Customer Service
- Task Delegation
- Professional and Courteous
- Active Listening
Spending time outdoors, cooking, organizing and crafts
Hobbies and Interests:
-Cooking (Specializing in Indian and Asian Cuisine
-Outdoor Activities (Hiking,sight-seeing,swimming)
-Organizing and event planning, providing hair and makeup services to clients
-Crafts (Spending time with my children making DIY crafts)
"As a creative and resourceful individual with a passion for cooking, the outdoors, organising and crafts, I bring a unique combination of skills to my professional endeavours. I excel in planning and executing events and managing it and finding solutions to probelms"
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefitsPersonal development programsTeam Building / Company RetreatsSoftware
Xero
Timely
Timeline
Weddings Bookings Manager
Totoka Hair & Makeup Fiji
11.2017 - Current
Senior Hairstylist and Makeup Artist
Totoka Hair & Makeup Fiji
04.2015 - 11.2017
Self Employed Hair & Makeup Artist
Self Employed Services
03.2009 - 03.2015
Beauty Consultant Sales Representative
Tappoo Group Of Companies
02.2008 - 03.2009
Beauty Therapist
Wholistic Beauty And Health Care
11.2006 - 01.2008
Trainee Network Engineer
NetCare Limited
08.2003 - 10.2003
Certificate in Advance Microsoft Systems - Advanced Microsoft Systems 2000
University of The South Pacific
Fiji School Leaving Certificate - English, Biology, Geography, Agriculture
Suva Grammar School
Fiji Junior Certificate - Science, English, Maths
Suva Grammar School
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