Maddison Young
Tuakau,Auckland
Summary
Seasoned Online Supervisor at Woolworths Ltd, adept in operations management and customer service, significantly reduced error rates through quality control measures. Trained employees, enhancing department efficiency. Skilled in policy development and feedback delivery, ensuring high standards of customer satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Online Supervisor
Woolworths Ltd
Pokeno, Waikato
06.2022 - Current
- Maintained open communication with senior management regarding any changes or updates related to the operations of the online customer service department.
- Trained new employees on company policies, job duties, and performance expectations.
- Implemented quality control measures, significantly reducing error rates.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Ensured all queries were responded to promptly and accurately by the online customer service team members.
- Implemented strategies for improving overall efficiency within the department.
Plant Nursery Worker
Zealandia Horticulture
Clevedon, Auckland
01.2022 - 06.2025
- Planted bulbs, bushes, trees and flowers to enhance environment.
- Cleaned work areas and maintained grounds and landscaping.
- Planted seeds and bulbs in designated areas of the nursery.
- Inspected plants regularly to ensure quality standards were met.
- Supported crew members in maintaining irrigation systems.
Mcdonalds Crew Worker
Mcdonalds
Karaka, Auckland
10.2020 - 08.2021
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Adhered to health department regulations regarding food handling procedures.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Maintained an organized work area to ensure efficient operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Rosehill College
Papakura, NZ08-2021
Skills
- Policy and procedure development
- Operations management
- Feedback delivery
- Task delegation
- Workflow management
- Expectation setting
- Employee development
- Customer service
References
References available upon request.
Timeline
Online Supervisor
Woolworths Ltd
06.2022 - Current
Plant Nursery Worker
Zealandia Horticulture
01.2022 - 06.2025
Mcdonalds Crew Worker
Mcdonalds
10.2020 - 08.2021
High School Diploma -
Rosehill College
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