Preeti Gupta
Assistant Customer service manager
Auckland City,Auckland
Summary
An ambitious, creative and highly motivated individual,who has a passion for the retail industry with in New Zealand market and an uncompromising commitment to quality and outstanding customer service. I am currently looking for a managerial position and a career advancement opportunity with a company that will not only challenge me professionally but will also allow to develop my knowledge and potential still further.
Overview
6
6
years of professional experience
Work History
Online Supervisor
Countdown Supermarket
Birkenhead, Auckland
05.2022 - 08.2022
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established KPI targets.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Submitted reports to senior management to aid in business decision-making and planning.
Online Supervisor
Countdown E store
Penrose, Auckland
03.2020 - 05.2022
- Training new employees .
- Evaluating Performance and providing feedback.
- Achieved results by working with staff to meet established targets.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Customer Service Specialist
Harvey Norman
Auckland, Auckland
07.2017 - 08.2018
- Handle Customer complaints and issues related to the products or services .
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Recorded product or service failure complaints and notified appropriate departments.
Checkout Operator
Countdown Te Atatu
Auckland, Auckland
09.2018 - 02.2020
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Education
Diploma in Business Level 7 - Human Resources Management
Edenz Colleges
Auckland City 08.2018
Bachelor of Commerce - Business Administration And Management
Apeejay College of Fine Arts
India 07.2015
Skills
- Customer Service Management
- Retail Operations
- Team Building and Motivation
- Reporting and Performance Analysis
- Business Development
Certification
MYOB
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Online Supervisor
Countdown Supermarket
05.2022 - 08.2022
Online Supervisor
Countdown E store
03.2020 - 05.2022
Checkout Operator
Countdown Te Atatu
09.2018 - 02.2020
Customer Service Specialist
Harvey Norman
07.2017 - 08.2018
MYOB
Diploma in Business Level 7 - Human Resources Management
Edenz Colleges
Bachelor of Commerce - Business Administration And Management
Apeejay College of Fine Arts
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