Summary
Overview
Work History
Education
Skills
Websites
Certification
TOOLS
References
Timeline
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Madhu Singh

Auckland,Auckland

Summary

Result-oriented network engineer with more than 8 years of diversified networking expertise. Professional, detail-oriented & motivated to drive projects from start to finish as part of a dynamic team and experienced in network configurations. Willing to climb up the ladder of success in association with the company I work for.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Operation Engineer-IP

Nokia Networks
Pune
11.2022 - Current
  • Investigate, define, and resolve complex network issues in the IP MPLS CORE network for Vodafone IDEA ltd
  • Perform day-to-day NOC operations, including troubleshooting and maintenance tasks
  • Carry out agreed network maintenance tasks for core services on IP-MPBN & IP-MPLS Nodes
  • Investigation, diagnosis, and resolution of complex network issues
  • Responsible for daily MPBN network issues incident update in HPSM tool
  • Handling bridge calls and working on Priority incidents for effective O&M operations of network
  • Collaborate with virtually located teams, Circle Leads, Field teams, and Other Service Provider leads
  • Coordinate with Technical support group for efficient handling of service request and
  • Adhere to set standards and procedures to maintain service levels

Associate Manager

HCL Technologies
Noida
06.2020 - 11.2022
  • Proactive monitoring of network devices & Managing incidents, service requests for enterprise security domain
  • Create and analyses security policies and procedures to determine gaps in infrastructure security and complete a thorough audit of existing measures
  • Configuration of firewalls (Palo Alto/Cisco ASA/Checkpoint), load balancers (F5) as per the network requirement
  • Configuration and troubleshooting of services running on GRE & IPSec tunnels, OSPF and BGP
  • Cisco ios software upgrade, Real time Log Analysis and monitoring network outages
  • Conduct security policy and control review for existing security platforms and provide enhancement recommendations to strengthen security
  • Define and implement solutions for network optimization/upgradation by collecting network utilization data/network audit
  • Works with training team to document system scenarios and identify roles impacted to help develop a change management/training plan

Senior Analyst

HCL Technologies
03.2016 - 05.2020
  • Handling network related issues for Routing, Switching, F5 Load balancer and Cisco ASA, Proxies
  • Working on incidents, tasks, requests, change items and maintaining SLA for corresponding work
  • Management and Configuration of Cisco switches, routers & access points (Standalone and Controller Based), Wireless Controllers and Cisco Prime
  • Configuration of L3VPN customers with OSPF and BGP
  • Troubleshooting L3VPN customer related network issues
  • (Single and Dual Hub/Spoke Topologies)
  • Configuration of LSPs in the network
  • Planning & scheduling the network and service down time for various upgrades and Maintenance
  • Manipulate the traffic using routing protocols to Load balance and failover the sites
  • Replacing branch hardware with new integrated service router (ISR4451)
  • Implementation/ Setup of new network for a site, upgradation and backups of Cisco routers, Switches
  • Creating and analyzing heat map reports
  • Handling bridge calls and working on high priority incidents, service requests, and change requests
  • Worked upon TCP/IP packet analysis, using Wireshark or raw packet captures using tcpdump
  • Working on Addition/Removal of devices, creating heat maps, and monitoring alerts on NNM
  • Complete awareness on ITIL process like Change management & Incident Management
  • Twice got "Outstanding Employee Award" for taking complete ownership of performance optimization

Education

B.E - EC

Jaipur National University - Jaipur
06.2013

Skills

  • TCP/IP, Ethernet
  • Switching protocols
  • OSPF, BGP,L3-VPN
  • MPLS-LDP,RSVP
  • Security domain
  • Access Lists
  • Firewall management
  • Basic administration of LTM
  • SSL certificate management
  • IPsec & GRE tunnels
  • IPv6 addressing
  • Network operations
  • IOS Upgrade
  • Process Development
  • Risk Assessment
  • Change Management
  • Network configuration
  • System Integration
  • Nokia SR 7750
  • Cisco ASR-9K&7K
  • Juniper-MX/M router
  • ZTE routers
  • Root Cause Analysis
  • Technical Support & Troubleshooting
  • Documentation Writing
  • Verbal and written communication
  • Efficient Team player and Self-motivator with effective management, technical, and supervisory skills
  • Organized, Determined and Detail Oriented

Certification

  • CCNA Certified

TOOLS

• Putty, Secure CRT, Super Putty.

• Network Flow Analyzer. Savone PMS tool.

• Cisco Prime, CMC, Ngenius, ISE, BBNA, NNM, BMC Remedy, HPNA, OBM, SolarWinds, Website pulse, ServiceNow.

References

References available upon request.

Timeline

Service Operation Engineer-IP

Nokia Networks
11.2022 - Current

Associate Manager

HCL Technologies
06.2020 - 11.2022

Senior Analyst

HCL Technologies
03.2016 - 05.2020

B.E - EC

Jaipur National University - Jaipur

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