Madhu Singh
22 Nelson Street, Auckland,Auckland
Summary
Result-oriented network engineer with more than 8 years of diversified networking expertise. Professional, detail-oriented & motivated to drive projects from start to finish as part of a dynamic team and experienced in network configurations. Willing to climb up the ladder of success in association with the company I work for.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Service Operation Engineer-IP
Nokia Networks
Pune
11.2022 - Current
- Investigate, define, and resolve complex network issues in the IP MPLS CORE network for Vodafone IDEA ltd
- Perform day-to-day NOC operations, including troubleshooting and maintenance tasks
- Carry out agreed network maintenance tasks for core services on IP-MPBN & IP-MPLS Nodes
- Investigation, diagnosis, and resolution of complex network issues
- Responsible for daily MPBN network issues incident update in HPSM tool
- Handling bridge calls and working on Priority incidents for effective O&M operations of network
- Collaborate with virtually located teams, Circle Leads, Field teams, and Other Service Provider leads
- Coordinate with Technical support group for efficient handling of service request and
- Adhere to set standards and procedures to maintain service levels
Associate Manager
HCL Technologies
Noida
06.2020 - 11.2022
- Proactive monitoring of network devices & Managing incidents, service requests for enterprise security domain
- Create and analyses security policies and procedures to determine gaps in infrastructure security and complete a thorough audit of existing measures
- Configuration of firewalls (Palo Alto/Cisco ASA/Checkpoint), load balancers (F5) as per the network requirement
- Configuration and troubleshooting of services running on GRE & IPSec tunnels, OSPF and BGP
- Cisco ios software upgrade, Real time Log Analysis and monitoring network outages
- Conduct security policy and control review for existing security platforms and provide enhancement recommendations to strengthen security
- Define and implement solutions for network optimization/upgradation by collecting network utilization data/network audit
- Works with training team to document system scenarios and identify roles impacted to help develop a change management/training plan
Senior Analyst
HCL Technologies
03.2016 - 05.2020
- Handling network related issues for Routing, Switching, F5 Load balancer and Cisco ASA, Proxies
- Working on incidents, tasks, requests, change items and maintaining SLA for corresponding work
- Management and Configuration of Cisco switches, routers & access points (Standalone and Controller Based), Wireless Controllers and Cisco Prime
- Configuration of L3VPN customers with OSPF and BGP
- Troubleshooting L3VPN customer related network issues
- (Single and Dual Hub/Spoke Topologies)
- Configuration of LSPs in the network
- Planning & scheduling the network and service down time for various upgrades and Maintenance
- Manipulate the traffic using routing protocols to Load balance and failover the sites
- Replacing branch hardware with new integrated service router (ISR4451)
- Implementation/ Setup of new network for a site, upgradation and backups of Cisco routers, Switches
- Creating and analyzing heat map reports
- Handling bridge calls and working on high priority incidents, service requests, and change requests
- Worked upon TCP/IP packet analysis, using Wireshark or raw packet captures using tcpdump
- Working on Addition/Removal of devices, creating heat maps, and monitoring alerts on NNM
- Complete awareness on ITIL process like Change management & Incident Management
- Twice got "Outstanding Employee Award" for taking complete ownership of performance optimization
Education
Bachelor of Engineering Technology - Electronics And Communications Engineering
Jaipur National University - Jaipur
06.2013
Skills
- TCP/IP, Ethernet
- Switching protocols
- OSPF, BGP,L3-VPN
- MPLS-LDP,RSVP
- Security domain
- Access Lists
- Firewall management
- Basic administration of LTM
- SSL certificate management
- IPsec & GRE tunnels
- IPv6 addressing
- Network operations
- IOS Upgrade
- Process Development
- Risk Assessment
- Change Management
- Network configuration
- System Integration
- Nokia SR 7750
- Cisco ASR-9K&7K
- Juniper-MX/M router
- ZTE routers
- Root Cause Analysis
- Technical Support & Troubleshooting
- Documentation Writing
- Good Written and Verbal communication
- Efficient Team player and Self-motivator with effective management, technical, and supervisory skills
- Organized, Determined and Detail Oriented
Certification
CCNA Certified
Fortinet NSE 1
Fortinet NSE 2
Accomplishments
Nokia Achievement Award - 2023
Outstanding Employee Award- 2021
Outstanding Employee Award- 2019
Timeline
Service Operation Engineer-IP
Nokia Networks
11.2022 - Current
Associate Manager
HCL Technologies
06.2020 - 11.2022
Senior Analyst
HCL Technologies
03.2016 - 05.2020
Bachelor of Engineering Technology - Electronics And Communications Engineering
Jaipur National University - Jaipur
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