Madison Cotterill-Haenga
Summary
Highly organized Dispatch Coordinator with relevant experience in logistics management and freight coordination. Strong ability to manage complex schedules, route planning, and customer service inquiries. Notable skills include problem-solving, collaboration, multitasking, and adaptability. Made significant impact by streamlining processes, improving efficiency in previous roles.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Dispatch Coordinator
Mitre 10
06.2025 - Current
- Coordinated daily dispatch operations, ensuring timely deliveries and effective communication with drivers and clients.
- Managed shipping schedules, optimizing routes to enhance efficiency and reduce delays in the supply chain.
- Oversee picking and packing of orders, ensuring goods are delivered on time in full.
- Creating weekly order reports managing how many incoming and outgoing orders throughout the week
Drive Thru Assistant
Mitre 10
05.2023 - 06.2025
- Assisted customers efficiently during peak hours, ensuring accurate order fulfillment and maintaining high service standards.
- Operated the point-of-sale system to process transactions, enhancing checkout speed and customer satisfaction.
- Maintained cleanliness and organization of the drive-thru area, contributing to a safe and welcoming environment.
- Picking and Packing orders
Sales Assistant
Liquorland
01.2022 - 10.2022
- Assisted customers by providing product knowledge and recommendations, enhancing their shopping experience and driving repeat business.
- Managed inventory levels by restocking shelves and maintaining product displays, ensuring optimal product availability for customers.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling and customer satisfaction during checkout.
Education
Qualified Carpenter - Level 3 Carpentry
Southern Institute of Technology
Invercargill 02.2023 - 12.2023
Qualified Joiner - Level 3 Joinery & Allied Trades
Southern Institute of Technology
Invercargill 01.2021 - 11.2021
Skills
- Problem Solving
- Effective Time management
- Attention to detail
- Prioritise efficiency
- Customer assistance
- Communication skills
Certification
- OSH and F endorsement
- Combi License
References
References available upon request.
Timeline
Dispatch Coordinator
Mitre 10
06.2025 - Current
Drive Thru Assistant
Mitre 10
05.2023 - 06.2025
Qualified Carpenter - Level 3 Carpentry
Southern Institute of Technology
02.2023 - 12.2023
Sales Assistant
Liquorland
01.2022 - 10.2022
Qualified Joiner - Level 3 Joinery & Allied Trades
Southern Institute of Technology
01.2021 - 11.2021