Rita Lotoa Metai
Auckland,AKL
Summary
I have been a Dispatcher for the past 5+ years offering many years of experience maintaining tight delivery schedules and keeping customers satisfied. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
I am an honest, reliable person and my immediate family plays a big part of my life, hence my desire to be successful so that I can be a role model.
I have goals and I am passionate about achieving these goals. I am a dependable person who believes in forging good networks and taking up opportunities that are presented to me that will
benefit me and my family.
Overview
8
8
years of professional experience
Work History
Dispatch Coordinator
The Warehouse Group
Manukau, Auckland
07.2018 - 10.2024
- Investigated discrepancies between actual freight costs versus budgeted amounts.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Coordinated and monitored daily delivery routes to ensure timely completion.
- Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Received or prepared work orders.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
Outbound Call Center Agent
Power Marketing Limited
Newmarket, Auckland
01.2017 - 07.2018
- Maintained records of customer interactions, transactions, comments and complaints.
- Documented sales call data in company software.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Maintained expert knowledge of client company products and services and equipped callers on team to successfully address of customer questions.
- Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
- Performed data entry into computer system to document all call activity accurately.
- Analyzed survey results from previous outbound calls for areas needing improvement.
Education
Some College (No Degree) - National Certificate in Welding (Level 3)
Manukau Institute of Technology
Auckland, NZ12-2016
Secondary School - Maths, English, Social Studies, Science, Physical Education, Art, Digital Technology
Sir Edmund Hillary Collegiate
Auckland, NZ12-2015
Skills
- Teamwork
- Time management
- Problem solving
- Shift work
- Multitasking Abilities
- Follow-up procedures
- Microsoft office
- Fleet dispatching
- Data entry
- Work crew dispatch
- Service requests
- Work crew dispatching
- Workload management
- Attention to detail
- Active listening
- Software familiarity
References
- Janine Nick
The Warehouse Group - Warehouse Manager
021 227 8791
References
References available upon request.
Timeline
Dispatch Coordinator
The Warehouse Group
07.2018 - 10.2024
Outbound Call Center Agent
Power Marketing Limited
01.2017 - 07.2018
Some College (No Degree) - National Certificate in Welding (Level 3)
Manukau Institute of Technology
Secondary School - Maths, English, Social Studies, Science, Physical Education, Art, Digital Technology
Sir Edmund Hillary Collegiate
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