Mahwash mahjor
Christchurch,wigram
Summary
I am bilingual in Persian (Dari) and English and have bicultural life experiences that help me connect well with people from different backgrounds. I’m friendly, adaptable, and enjoy communicating with others. I have worked in various customer service roles, including student services, community support, and hospitality. I’m currently studying for a Bachelor’s degree in Youth and Community Leadership and looking for part-time work. To build my knowledge and confidence in a real work environment. I’m patient, a good listener, and calm under pressure, which helps me do my best as an interpreter.
Overview
6
6
years of professional experience
Work History
Barista
Cocoa Black Cafe
08.2025 - Current
- Prepared and served high-quality beverages to ensure customer satisfaction.
- Processed transactions efficiently using point-of-sale systems for accurate sales reporting.
- Collaborated with team members to streamline service during peak hours for improved efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Youth Leader ( Casual)
MIXIT Youth Organistion
07.2024 - Current
- Facilitated engaging workshops to promote youth development and leadership skills.
- Coordinated community outreach initiatives to enhance participation in youth programs.
- Developed and implemented educational activities tailored to diverse youth interests.
- Mentored young participants, fostering personal growth and social responsibility.
Barista
The Spur
02.2021 - 06.2025
- Interacting with diverse customers and serving hot/cold drinks.
- Working in a busy environment managing tasks under pressure.
- Assisted in training new baristas on operational procedures and customer service standards.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs ·
Assistant Tutor ( Volunteer)
Kateb Farsi School (Hagley College)
09.2019 - 12.2024
- Helping young children to learn the Persian alphabet and counting numbers.
- Communicating with various colleagues, parents, and children.
Interpreter Volunteer
Hagley College
07.2024 - 09.2024
- Interpreting for older people and parents of new students who speak Persian.
- Communicating with college teachers, ministry staff, parents, and young people.
- interpreted for elderly people who were learning learner for driving test.
Peer Supporter (Casual)
Ara Institute of Canterbury
04.2021 - 02.2022
- Assisting students with studying English and using computers by themselves.
- Adapting support given to meet the varying needs of these tertiary students.
Education
Bachelor of Arts - Bachelor of Youth And Community Leadership
University of Canterbury
Christchurch, New Zealand, NZ11-2026
No Degree - Langauge
Certificate in English Language: Level 3 (completed) At ARA
Christchurch, NZ12-2022
High School Diploma -
Year 12 Levels (completed) Rabia-Balkhi High School
Kabul, Afghanistan 07-2015
Skills
- Work Ethic: professional, highly motivated, honest, reliable, adaptable
- Communication: proven effective listening and speaking skills
- Languages: Dari (Native), English (Advanced)
- Customer Service: friendly, approachable, helpful, flexible, polite, patient
- Computer: intermediate level, quick to learn new systems and processes
- Teamwork: independent, plus contributing and cooperative team member
- People: culturally aware, bicultural understanding, supportive, respectful
- Attention to Detail: complete all set tasks to the highest level, accurate
- Problem Solving: resolving customer complaints, ask for advice if needed
- Time Management: fast worker, efficient, punctual, work well under pressure
- Driving: full Class One driver license, clean driving record, own vehicle
- Confidentiality: keep people’s personal and business information private
Administration: kept records, calculating, managing rosters, report writing
Timeline
Barista
Cocoa Black Cafe
08.2025 - Current
Youth Leader ( Casual)
MIXIT Youth Organistion
07.2024 - Current
Interpreter Volunteer
Hagley College
07.2024 - 09.2024
Peer Supporter (Casual)
Ara Institute of Canterbury
04.2021 - 02.2022
Barista
The Spur
02.2021 - 06.2025
Assistant Tutor ( Volunteer)
Kateb Farsi School (Hagley College)
09.2019 - 12.2024
Bachelor of Arts - Bachelor of Youth And Community Leadership
University of Canterbury
No Degree - Langauge
Certificate in English Language: Level 3 (completed) At ARA
High School Diploma -
Year 12 Levels (completed) Rabia-Balkhi High School