Maisha Fahmida Zarin
Manurewa,AUK
Summary
Seeking a challenging and fast-paced role where I can leverage my skills and experience to make a significant impact. Excited to contribute to an organization that values continuous learning and growth. Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Consultant
Tower Insurance
10.2022 - Current
- Understand our customers and look after the things they cherish by providing them with the right solutions at the right time; know our products
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Completed numerous outbound follow-ups calls each day to qualified prospects interested in insurance offerings.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained and upskilled:upskilled : Retention Advise, Sales
Administration Officer
Citiline Buses Pte Limited
09.2021 - 10.2022
- Processed Payroll , FNPF and Income Returns for CityLine Employees
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established, repaired and optimized networks by installing wiring, cabling and devices. ( Setup new monitoring system MDVR on all buses)
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections using Fleet Maintenance Pro Software
Assistant Group HR and Payroll Officer
Gosal Distributors
01.2020 - 09.2020
- Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
- Managed end-to-end processing of bi-weekly and monthly payrolls for a diverse workforce within strict deadlines.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
- Provided exceptional customer service by responding to employee inquiries regarding pay slips, deductions, taxes, and benefits in a timely manner.
Admin Officer
Munaf Motors Hardware Pte Limited
11.2019 - 01.2020
- Coordinated office activities and operations to secure efficiency and compliance to company policies
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved overall department efficiency by streamlining processes and implementing new policies.
Education
Bachelor of Commerce - Human Resource Management
University of The South Pacific
FijiSkills
- Leadership
- Communication
- Multitasking
- Computer literacy
- Multi ERP Software
- Problem Solving
- Team bonding
- Delivery monitoring
- Documentation
- Computer Proficiency
- POS systems expert
- Problem-solving abilities
References
- Ravinesh Kumar, Tower Insurance & Ex City Line Buses Accountant, Finance Officer, Ravinesh.prasad@towerinsurance.com.fj, +6799251929
- Thao Tran, Tower Insurance, Customer Service Consultant, Thao.Tran@tower.co.nz, +64225045688
Cooking
Trying new recipes and creating own dishes
Timeline
Customer Service Consultant
Tower Insurance
10.2022 - Current
Administration Officer
Citiline Buses Pte Limited
09.2021 - 10.2022
Assistant Group HR and Payroll Officer
Gosal Distributors
01.2020 - 09.2020
Admin Officer
Munaf Motors Hardware Pte Limited
11.2019 - 01.2020
Bachelor of Commerce - Human Resource Management
University of The South Pacific
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