Makasa Mbalashi
Nelson, New Zealand
Summary
Certified and experienced in providing compassionate patient care and support. Utilizes effective communication and problem-solving skills to enhance patient well-being. Strong understanding of healthcare protocols and collaborative teamwork for optimal outcomes. Dedicated to maintaining high standards of care and continuously improving patient experiences.
Overview
9
9
years of professional experience
Work History
Health Care Assistant
Coastal View
05.2023 - Current
- Assisted patients with daily living activities, promoting dignity and independence.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Administered medication under supervision, ensuring adherence to healthcare plans and contributing to patient recovery.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Educated patients and families on health management and care procedures.
- Implemented infection control protocols, ensuring a safe environment for patients and staff.
- I was a team lead and trained new staff on patient care procedures and organizational policies.
- Advocated for patient needs, enhancing overall satisfaction with healthcare services.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Observed patient skin conditions and reported findings to registered nurse.
Operations / Administrator
Closed Circuit
06.2016 - 04.2023
- Managed front desk operations and customer interactions.
- Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Served as a liaison between senior-level leadership and mid-lower levels to clarify instructions and make decisions.
- Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers.
- Performed a range of administrative duties from maintaining production schedules to purchasing supplies and hiring vendors.
- Problem solved for each department to maintain timely completion of parts and meet strict deadlines.
- Supported an efficient production system in a fast-paced environment by accurately processing all new orders, and delegating tasks as each order required.
- Streamlined systems and processes to increase efficiency and overall business operations.
Education
New Zealand Level 4 in Health And Wellbeing - Health Care
Career Force
Nelson, NZ09-2025
Diploma In Nursing Assistance - Health Care
1 Training
UK10-2022
High School Diploma -
The Health And Safety Group
10.2022
Higher Certificate - Information Technology
Management College of Southern Africa
12.2020
Skills
- Administering medications
- Catheter care
- Manual handling and hoist transfers
- Emotional and social support
- Vital signs monitoring and recording
- Activities of daily living ADL support
- Great team and collaborative attitude
- Supportive, empathetic and Patient
- Infection control and prevention
- Time Management
Timeline
Health Care Assistant
Coastal View
05.2023 - Current
Operations / Administrator
Closed Circuit
06.2016 - 04.2023
Higher Certificate - Information Technology
Management College of Southern Africa
New Zealand Level 4 in Health And Wellbeing - Health Care
Career Force
Diploma In Nursing Assistance - Health Care
1 Training
High School Diploma -
The Health And Safety Group
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