Makelila Fetu’u
Manurewa,New Zealand
Summary
I am a dedicated team player with a strong background in customer care and service. I am motivated to maintain customer satisfaction and contribute to any company success. I am articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and known for maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Residence Youth Worker
Korowai Manaaki
04.2023 - Current
- Facilitated group discussions, activities, and workshops for youths on a variety of topics.
- Implemented crisis management protocols when needed during emergency situations involving young people.
- Assisted with the development of individual plans for each youth's academic and personal success.
- Collaborated with other government agencies to provide comprehensive services to clients.
- Provided mentorship.
- Applied clinical and behavioural knowledge to maintain safety during crisis moments.
Missionary
Church of Jesus Christ of Latter Day Saints
08.2021 - 03.2023
- Organised and led weekly Bible study sessions, prayer services, and other religious activities.
- Created educational materials related to scripture and theology for the community.
- Participated in regular meetings with clergy and other missionaries to discuss progress towards goals set forth by the church board.
- Taught classes on Christian doctrine at Sunday school gatherings or youth group meetings.
Sales Assistant
Zara
Sylvia Park
05.2021 - 08.2021
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Employed strong relationship-building skills and consistent follow-through to improve customer satisfaction.
- Maintained accurate records of all transactions on the computer system.
- Used product knowledge to suggest items to match client needs.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Operated the cash register, accepted payment, and issued receipts.
Sales Assistant
McDonald's
Manurewa
11.2019 - 05.2021
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Educated customers on menu items, product ingredients and nutritional values.
- Followed all safety guidelines while operating equipment, such as fryers and ovens.
- Served all food quickly for positive guest experiences.
Education
Bachelors of Health administration -
AUT
Manukau, Auckland09.2024
High School Diploma -
Sir Edmund Hillary Collegiate
Manukau, Auckland12.2016
Skills
- Admin and program support
- Strong interpersonal and communication skills
- Cultural competency
- Punctual and prompt
- Problem-solving aptitude
- Conflict management and de-escalation
- Sales expertise and stock management
- Strong team collaboration skills
Affiliations
- Oceania workshop leader and mentor
- Completion of 18 month unpaid mission for The Church of Jesus Christ
- Successfully attained: NCEA Level 1, 2 & 3
- High School Leader and Prefect
- Graduate maibiz programme
- Graduate Enable trust programme
Community Service
- Dedicated sunday school teacher
- Dedicated choir leader
- Sunday school program coordinator
- Manurewa service projects
Languages
English
Full Professional
Tongan
Native/ Bilingual
References
Dave Moala
Direct Manager
Korowai Manaki
+64 27 239 7186
Asitamani Latu
Bishop
The Church of Jesus Christ
+6421 306 530
Melitasi Noa
Direct Supervisor
Zara
+64 22 534 1581
Renee Roberts
Direct shift manager
McDonald's
+64 21 294 7375
Timeline
Residence Youth Worker
Korowai Manaaki
04.2023 - Current
Missionary
Church of Jesus Christ of Latter Day Saints
08.2021 - 03.2023
Sales Assistant
Zara
05.2021 - 08.2021
Sales Assistant
McDonald's
11.2019 - 05.2021
Bachelors of Health administration -
AUT
High School Diploma -
Sir Edmund Hillary Collegiate
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