Malia Gemmill
Hamilton ,New Zealand
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Customer-focused Front of House Team Member with experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales. Creative Social Media Manager with proven record of success in building brand awareness, increasing followers.
Overview
2
2
years of professional experience
Work History
Retail Worker
Again & Again Consignment
Hamilton, WKO
05.2023 - Current
- Processed payments from customers using cash registers or point of sale systems.
- Provided customer service by addressing inquiries, concerns, and complaints promptly.
- Greeted customers upon entering the store and provided assistance as needed.
- Managed incoming drop-offs of new products into the store.
- Organized merchandise into appropriate categories and sections.
- Collaborated with team members to ensure smooth operation of the consignment shop.
- Ensured that pricing tags were accurate before placing items on shelves.
Retail Worker
Harper Inc
Hamilton, WKO
11.2022 - 03.2023
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Operated cash register to process payments from customers accurately and efficiently.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Greeted customers, identified their needs and provided assistance with product selection.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Managed the daily operations of all assigned social media accounts.
- Analyzed user feedback to make improvements in the overall design of the website.
Front of House Employee
Cafe Space Cdet
Hamilton, WKO
2021 - 2021
- Enforced safety protocols within the restaurant environment at all times.
- Greeted customers and provided friendly customer service.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Resolved customer complaints in a professional and courteous manner.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Monitored inventory levels of essential items such as coffee beans, milk containers, ensuring adequate supply at all times.
- Managed cash register operations efficiently and accurately.
- Stocked service areas with napkins, utensils, condiments, and other supplies.
Education
Bachelor of Arts - Graphic Design
Wintec
Hamilton, NZ11-2025
Bachelor of Arts - Interior Design
Wintec
Hamilton, NZ01-2021
Skills
- Shipment Receiving
- Store Cleaning
- Order Processing
- Loss Prevention
- Stock replenishment
- Cash Handling Accuracy
- Point of sale systems
- Merchandise Display
- Store maintenance
- Inventory Tracking
- Upselling strategies
- Customer Assistance
- Payment Processing
- Cash Register Operation
- Strong Work Ethic
- Menu knowledge
- Greeting guests
- Team Collaboration
- Photo and Video Editing
- Content Creation
- Content Development
- Social Media
- Marketing
- Adobe Creative Suite Applications
Accomplishments
- NCEA Level 1 & 2
- License
- Wintec foundation course
- Excellence awards from high school
Affiliations
- Graphic designing
- Fashion interests
- Gym
- Friends and family quality time
References
References available upon request.
Timeline
Retail Worker
Again & Again Consignment
05.2023 - Current
Retail Worker
Harper Inc
11.2022 - 03.2023
Front of House Employee
Cafe Space Cdet
2021 - 2021
Bachelor of Arts - Graphic Design
Wintec
Bachelor of Arts - Interior Design
Wintec
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