Mandy Rhoades
Auckland,AUK
Summary
Senior Checkout Supervisor at Woolworths Blockhouse Bay, adept at enhancing customer service, and optimizing checkout operations. Proven expertise in inventory control and team supervision, successfully reducing wait times and improving transaction accuracy. Recognised for resolving customer complaints effectively while fostering a collaborative environment that prioritizes exceptional service delivery. Strives to provide exceptional, supportive experiences for both customers and team members.
Overview
12
12
years of professional experience
Work History
Senior Checkout Supervisor
Woolworths Blockhouse Bay
Blockhouse Bay, Auckland
03.2013 - Current
- Supervised a team of cashiers, ensuring adherence to operational standards and enhancing customer service experiences through effective training and mentoring.
- Managed checkout operations during peak hours, optimizing workflow efficiency to reduce wait times and improve overall customer satisfaction.
- Implemented inventory control measures at the checkout station, collaborating with management to minimize discrepancies and streamline stock replenishment processes.
- Conducted regular performance evaluations of checkout staff, providing constructive feedback and facilitating professional development opportunities to strengthen team capabilities.
- Conducted training programs for new cashiers, focusing on best practices in customer engagement and transaction accuracy to enhance operational effectiveness.
- Coordinated with department managers to address customer inquiries and resolve issues promptly, fostering a collaborative environment that prioritized exceptional service delivery at Woolworths Blockhouse Bay.
- Supervised a team of cashiers, providing guidance and training on policies and procedures.
- Monitored the checkout process to ensure efficient service for customers.
- Maintained cleanliness standards at all checkout counters throughout the store.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured accuracy of customer transactions by verifying items and pricing.
- Built, counted and broke down cashier drawers daily and diligently resolved discrepancies.
- Assisted with inventory control processes including tracking stock levels.
- Implemented new policies and procedures as directed by management.
Skills
- Checkout operations
- Inventory control
- Transaction accuracy
- Customer engagement
- Cash handling
- Team supervision
- Conflict resolution
- Customer service
- Workflow efficiency
- Cash handling expertise
- Customer complaints handling
Affiliations
- Sports coach for school teams in netball and football
Timeline
Senior Checkout Supervisor
Woolworths Blockhouse Bay
03.2013 - Current
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