Summary
Overview
Work History
Education
Skills
References
Personal Information
Languages
References
Timeline
Generic

Manish Joshi

CHRISTCHURCH,CAN

Summary

Dynamic Venue Manager with a proven track record at The Black Horse Hotel, enhancing customer satisfaction through effective conflict resolution and operational planning. Achieved a 30% boost in team productivity while implementing cost-saving strategies. Skilled in vendor management and employee training, driving successful events and fostering strong client relationships. Highly collaborative Venue Manager proudly offering many years' experience handling issues and conflicts with ease. Hardworking professional promoting outstanding leadership and organizational skills. Attentive to crowd control and building safety codes.

Overview

8
8
years of professional experience

Work History

Venue Manager

The Black Horse Hotel
Hillmorton, Chirshchruch
01.2025 - Current
  • Organized and maintained event calendar, including scheduling of staff and resources.
  • Coordinated with vendors to ensure availability of necessary equipment and supplies for events.
  • Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
  • Analyzed sales data generated from events in order to identify trends or opportunities for improvement.
  • Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
  • Monitored inventory levels of items needed for events such as linens, glassware and table settings.
  • Developed marketing plans to promote the venue's services through various media channels.
  • Developed relationships with clients to ensure satisfaction and repeat business.
  • Maintained records of all bookings, payments received and services provided during events.
  • Ensured compliance with all local health codes, liquor regulations, fire codes, building codes and other applicable laws.
  • Implemented strategies designed to increase efficiency while reducing costs associated with hosting an event.
  • Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
  • Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
  • Prepared reports outlining revenue earned from events held at the venue.

DUTY MANAGER

OAK N FERRY
Woolston, Chirshchruch
04.2023 - 12.2024
  • Achieved 95% positive customer feedback consistently.
  • Boosted team productivity by 30% within one quarter.
  • Implemented cost-saving strategies reducing expenses by 15%.
  • Coordinated events that increased brand visibility by 50%.
  • Resolved customer issues swiftly, improving retention by 10%.
  • Developed training programs that increased sales by 40%.
  • Implemented quality assurance measures in order to maintain high standards of service delivery.
  • Reviewed customer feedback surveys in order to identify areas for improvement.

Restaurant Manager

The Grill Mill by Pind Baluchi
Gurugram, India
08.2017 - 09.2018
  • Providing best food and drinks serving to guest.
  • Taking care of pokies and gambling room.
  • Staff managing.
  • Making duty roster, doing alcohol and food ordering.
  • Managing upcoming events/functions.
  • Making a work operations hazard free.
  • Calculating the weekly budget and work on it.

Education

Bachelor of Science - Hospitality and Tourism

Sobhit University
Uttar Pradesh
01.2015

Skills

  • Conflict resolution
  • Operational planning
  • Vendor management
  • Employee training
  • Inventory control
  • Budget management
  • Customer service
  • scheduling
  • Food preparation
  • Menu planning
  • Event planning
  • Staff management
  • Vendor coordination
  • Inventory management
  • Sales optimization
  • Training development
  • Problem resolution
  • Team leadership
  • Cost reduction
  • Marketing strategy
  • Venue supervision
  • Effective customer communication
  • Relationship building

References

  • Rajveer Singh, Oak N Ferry, babbujhamat0@gmail.com, 2041718551

Personal Information

  • Date of birth: 03/15/91
  • Nationality: Indian
  • Marital status: married
  • Visa status: AEWV work visa

Languages

English
Professional
Hindi
Professional

References

References available upon request.

Timeline

Venue Manager

The Black Horse Hotel
01.2025 - Current

DUTY MANAGER

OAK N FERRY
04.2023 - 12.2024

Restaurant Manager

The Grill Mill by Pind Baluchi
08.2017 - 09.2018

Bachelor of Science - Hospitality and Tourism

Sobhit University

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Manish Joshi