Vijay Pal

• Maintained office PCs, networks and mobile devices.
• Set up PC's and mobile phones for customer use.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.

- Monitoring computer processing systems,installing software and performing tests on computer equipment & programs.

- Maintaining website, keeping up to date with software development.

- Upgrade and installed new components such as memory, hard drives to improve performance.

- Diagnosing customers technical needs and providing them with appropriate solution and repairing all types of Mobile Phones,PC's, laptops, MacBook's and other types of electronics gadgets.

- Installed, configured and maintained operating system, applications and peripherals.

- Took and responded to trouble tickets from users experiencing technical issues,investigation,verifying, resolving and documenting actions.

- Diagnosed and resolved hardware an software issues for a variety of electronic gadgets.

- Completion of support calls & queries in a timely manner.