- Mindfulness and personal development
- Community engagement and volunteer initiatives
- Travelling and cultural exploration
- Creative problem-solving through 3D printing & art
- Fitness, yoga, and team-based activities
Manni Sardana
Hamilton,WKO
Summary
Accomplished healthcare leader with expertise in quality improvement, regulatory compliance, and operational excellence. Proven track record in leading multidisciplinary teams, optimising processes, and enhancing service delivery. Highly analytical and solutions-focused, delivering data-driven insights that improve client outcomes and organisational performance. Recognised for fostering collaborative teams, driving continuous improvement, and maintaining the highest standards of care.
Overview
12
12
years of professional experience
Work History
Service Manager
Idea Services
Hamilton
06.2022 - Current
- Developed and implemented strategies to ensure effective delivery of support services for people with disabilities.
- Directed training and development initiatives for support workers to improve team performance and service outcomes.
- Engaged with whanau to promote collaborative care and ensure their loved ones receive comprehensive support.
- Organized staff rostering and training programs to ensure exceptional service quality and operational efficiency.
- Oversaw implementation of best practice strategies while managing health and safety requirements to mitigate risks and enhance organizational safety standards.
- Facilitated the prioritization and delegation of daily work assignments to optimize workflow and meet project deadlines.
- Implemented and sustained measurable benchmarks to ensure team alignment with productivity and quality goals.
- Conducted performance reviews of support workers based on established Epic Framework guidelines.
- Demonstrated ability to remain poised and professional under pressure, facilitating resolution of challenging situations.
- Delivered targeted leadership insights and training to newly hired support workers, fostering expertise in company program offerings.
- Managed service delivery processes, guaranteeing alignment with quality benchmarks and regulatory guidelines.
- Directed service operations of high complexity to enhance operational efficiency and effectiveness.
- Implemented best practices in disability service delivery, focusing on adherence to health standards and effective management of quality and safety systems.
- Conducted thorough investigations and analyses of serious incidents and audit findings to implement effective corrective actions.
- Utilized strong organizational capabilities to conduct thorough analyses and produce comprehensive reports.
Support Worker
Idea Services
Hamilton
05.2017 - 05.2022
- Supported individuals with facility-based planned activities in home and community settings.
- Supervised community outings, enabling clients to achieve maximum personal independence.
- Followed and evaluated individualized support care plans to increase personal development.
- Assisted individuals with completing daily appointments by helping with mobility and transportation needs.
- Managed medications and oversaw compliance with personal treatment plans.
- Served PWS & followed outlined steps of service.
- Created Personal plans for PWS.
Pharmacy Manager (Part-time)
Honesty Medicos
Karnal
12.2013 - 12.2015
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Communicated with patients with compassion while keeping medical information private.
- Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
- Advised patients on potential drug interactions and side effects, proper dose timing, and medication storage.
- Discussed over-the-counter medication and equipment options to help patients deal with individual symptoms.
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
Research Analyst
Oniosome
Oniosome Healthcare Pvt. Ltd, India
09.2014 - 05.2015
- Analyzed pharmaceutical data to support regulatory submissions and ensure compliance with industry standards.
- Conducted quality control assessments on raw materials and finished products, ensuring adherence to specifications.
- Developed analytical methods for stability testing, improving reliability of results and reducing turnaround time.
- Led cross-functional meetings to align QA processes with project goals and timelines.
- Reported progress, test metrics and results to project stakeholders.
Education
Pharmaceutics Level-8
Kurukshetra University
Kurukshetra, Haryana05-2015
Master of Pharmacy - Pharmaceutics Level-8
Kurukshetra University
Kurukshetra, Haryana05-2015
Bachelor of Pharmacy - Level-7
Doon Valley Institute of Pharmacy And Medicines
Karnal, Haryana05-2013
Skills
- Build successful teams
- Emergency response
- Conflict Resolution
- Workplace Safety
- Schedule management
- Budget Control
- Hiring and training
- Reporting and documenting
- Financial management
- Employee training
- Analytical and Critical Thinking
- Cultural Awareness
- Planning and Coordination
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Quality risk assessment
- Operational excellence & management
- Quality management systems
- Preventive action planning
Interests
Timeline
Service Manager
Idea Services
06.2022 - Current
Support Worker
Idea Services
05.2017 - 05.2022
Research Analyst
Oniosome
09.2014 - 05.2015
Pharmacy Manager (Part-time)
Honesty Medicos
12.2013 - 12.2015
Pharmaceutics Level-8
Kurukshetra University
Master of Pharmacy - Pharmaceutics Level-8
Kurukshetra University
Bachelor of Pharmacy - Level-7
Doon Valley Institute of Pharmacy And Medicines