Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Awards
Hobbies and Interests
Timeline
Generic
Mano Mishra

Mano Mishra

Victoria

Summary

With 15+ years of leadership and Agile delivery experience, I have a diverse background in successfully executing large-scale digital transformations and complex programs across industries such as banking, telecom, energy, power, oil & gas, retail, insurance, mining, government, and facilities management. My expertise includes system integration projects in multiple domains, involving both custom and commercial off-the-shelf (COTS) implementations. I am proficient in Agile Framework and Waterfall methodologies. My strengths lie in distributed delivery management, overseeing multi-vendor teams across multiple locations. I excel in stakeholder management, people management/mentoring, cross-team collaboration, delivery governance, contracting, customer and vendor management. Additionally, I have a proven track record of customizing, integrating, and implementing software applications with a focus on DevOps, automation, digitization, Dynamics, CRM, SAP, and legacy applications.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Senior Delivery Lead / Program Manager

Accenture
07.2022 - Current
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed Agile ceremonies such as daily stand-ups, User Stories, Sprints, Product backlog refinement, and Retrospectives to enhance efficiency and collaboration
  • Aligned 7 projects under a single portfolio for streamlined reporting and increased visibility into overall program health.
  • Updated customers and stakeholders with program results to support change management efforts.
  • Performed program research and analyzed data collection to develop cost estimates and budgets.
  • Established strong, professional relationships with customers, partners and constituent groups to enhance collaboration and trust.
  • Developed comprehensive project plans, setting clear objectives, milestones, and resource allocation for successful execution.
  • Conducted post-project evaluations to identify areas of success, lessons learned, and opportunities for improvement in future initiatives.
  • Led cross-functional teams to successfully deliver high-impact projects on time and within budget.
  • Cultivated strong partnerships with key stakeholders, promoting goal alignment and effective collaboration during all phases of projects.
  • Mentored 10 junior team members in best practices for project management, contributing to their professional growth and development.
  • Coordinated efforts among various departments involved in the implementation of complex programs, resulting in seamless collaboration.
  • Evaluated vendor proposals, negotiated contracts, and monitored vendor performance for quality service delivery within budget.
  • Facilitated change management processes to ensure smooth transitions during organizational transformations.
  • Increased program efficiency by streamlining processes and implementing strategic project management methodologies.
  • Delivered exceptional customer service by proactively addressing client concerns, building trust and fostering long-lasting relationships.
  • Enhanced stakeholder satisfaction through transparent communication and regular progress updates.
  • Established team priorities, maintained schedules, and monitored performance.
  • Efficiently recruited employees, conducted interviews, and established a mentoring program to foster positive feedback and engagement.
  • Established and integrated a remote offshore team to create a unified DevOps unit.
  • Devised tools and benchmarks to improve team performance and monitor production.
  • Mentored and supported 5 department employees to create strong workplace culture.
  • Mentored and led 12 new employees to enhance delivery program production.

Agile Delivery Manager

Westpac Bank
08.2023 - 06.2024
  • Managed and successfully executed the Fraud Team's Dynamics CRM CE transformation initiative.
  • Managed a portfolio worth over $2.5 million, forging a strategic 3-way alliance involving Microsoft, Accenture, and Westpac.
  • Managed JIRA, Confluence, and JIRA Board Reporting to streamline release management processes.
  • Led the integration of D365 Fraud processes into a larger corporate program, ensuring standardized procedures across the organization.
  • Set up Remote offshore team, fostering integration to form cohesive DevOps unit.
  • Led daily stand-ups, User Stories, Sprints, Product backlog refinement, and Retrospectives to drive productivity.
  • Led delivery governance efforts, conducted regular reporting, and nurtured connections with the program-wide team to explore future business possibilities.
  • Managed stakeholder relationships, including the Steering Committee and multi-vendor teams for effective vendor management.
  • Managed project budgets, allocated resources efficiently, and ensured financial stability throughout projects.

Agile Delivery Lead

Housing and Urban Development, Govt of NZ
07.2022 - 06.2024
  • Implemented Oracle ERP (Finance, HCM, Payroll, and Project services) across organization.
  • Successfully established an efficient Agile process for a Multi-Vendor Set up encompassing Agile Ceremonies, Backlog refinement, Sprint Planning as well as collaboration with the Product Owner and POCLAC.
  • · Expertly managing stakeholder relationships, including Steering Committee, Change Advisory Board (CAB), and Vendor Management, while establishing offshore DevOps teams.
  • Managed project budgets, allocated resources effectively, and maintained financial management to ensure projects remained on track.
  • Led project planning, maintained project plans, and ensured their successful execution to achieve project objectives.
  • Proficiently presented business cases to the Change Control Board (CCB) or Steering Group and secured necessary approvals for project initiatives.
  • Managed cross-geography teams for seamless collaboration and project delivery across multiple locations.
  • · Overseeing multi-vendor teams and government account management, ensuring alignment with project goals and client expectations.
  • Drove project acquisition and growth by skillfully responding to Requests for Proposals (RFPs), delivering impactful client oral presentations, and actively engaging in Business Development activities.

Head of IT/ Agile Delivery Manager

Brandbank Technologies, Australia
06.2021 - 07.2022
  • Managed the execution of the dynamics Retail Dev Ops and Service Desk transformation program.
  • Implemented Agile Process, conducted Ceremonies, maintained updated JIRA and organized Sprint Planning.
  • Established and cultivated internal D365 competency.
  • Established offshore DevOps teams and effectively managed stakeholders including Steering Committee, Change Advisory Board (CAB), and Vendor Management.
  • Spearheaded the evolution of the Service Desk, resulting in a streamlined Incident Management Process implementation.

Senior Program Manager – Cloud Migration

Vodafone
10.2020 - 06.2021

Due to obsolete hardware and lack of OS support, a migration was necessary for Vodafone NZ's 32 applications (~152 databases) hosted on the ORCA platform. I successfully led this migration to the EXADATA platform.

  • Provided regular updates and reporting to the Leadership Team. Oversaw Stakeholder Management. Reported to the Steering Committee.
  • Developed and maintained project plans, ensuring alignment with project objectives and timelines.
  • Managed financial records, monitoring and analyzing CAPEX and OPEX expenses.
  • Prepared and presented business cases for project approvals to the Change Control Board (CCB) or Steering Group.

Agile Delivery/ Program Manager – Dynamics 365, CRM

Downer
08.2019 - 10.2020

Senior Program Manager – D365 ERP

Spark New Zealand
01.2019 - 07.2019

Tribe Enabler/ Product Owner

Spark New Zealand
07.2018 - 01.2019

Dev Ops Portfolio Head – Fulfilment

Spark New Zealand
04.2015 - 02.2018

Manager Integration – Spark Re-Engineering transformation

Spark New Zealand
04.2013 - 04.2015

Program Manager

IBM Global Services
07.2007 - 04.2013

Senior Transition Program Manager

CapGemini Ltd.
03.2003 - 11.2007

Education

Skills

  • Oracle ERP (Finance, HCM, Project Services, EPM)
  • Workday (Finance, HCM)
  • Dynamics 365, (Field Service) Siebel, Salesforce, ERP – SAP
  • Telecom Granite, Order Care/ Orchestration, Network Inventory Management, Legacy DB Migration
  • Cloud based COTs product and infrastructure, Data Migration / System Migrations and Integration
  • Automation – RPA UI path, DevOps and Digitisation
  • Integration Management
  • Scrum Master
  • Software development life cycle
  • Waterfall methodology
  • Portfolio Management
  • Digital Transformation
  • Project Estimation
  • Project Governance
  • Program Planning
  • Stakeholder Management
  • Operational guidelines
  • Project cost management
  • Project Leadership
  • Complex Problem-Solving
  • Agile Methodology

Certification

  • Certified SAFe
  • Scrum Master
  • PMP Certified Project Manager
  • Certified Microsoft Dynamics CRM Professional
  • Accenture Certified Technology Architect
  • Delivery Practitioner
  • Intelligent Program Control

Affiliations

  • Register Blood Door
  • Auckland Cricket
  • Pro Golf
  • Volunteer Auckland City Mission

Awards

  • Recipient of best employee award from the CEO
  • Multiple client accreditations

Hobbies and Interests

  • Leadership
  • Corporate Governance and Strategy
  • Playing Golf
  • Listening to Music
  • Cricket
  • Reading books on leadership
  • Practising Mindfulness
  • Cooking

Timeline

Agile Delivery Manager

Westpac Bank
08.2023 - 06.2024

Senior Delivery Lead / Program Manager

Accenture
07.2022 - Current

Agile Delivery Lead

Housing and Urban Development, Govt of NZ
07.2022 - 06.2024

Head of IT/ Agile Delivery Manager

Brandbank Technologies, Australia
06.2021 - 07.2022

Senior Program Manager – Cloud Migration

Vodafone
10.2020 - 06.2021

Agile Delivery/ Program Manager – Dynamics 365, CRM

Downer
08.2019 - 10.2020

Senior Program Manager – D365 ERP

Spark New Zealand
01.2019 - 07.2019

Tribe Enabler/ Product Owner

Spark New Zealand
07.2018 - 01.2019

Dev Ops Portfolio Head – Fulfilment

Spark New Zealand
04.2015 - 02.2018

Manager Integration – Spark Re-Engineering transformation

Spark New Zealand
04.2013 - 04.2015

Program Manager

IBM Global Services
07.2007 - 04.2013

Senior Transition Program Manager

CapGemini Ltd.
03.2003 - 11.2007

Mano Mishra