Manuel Smith
Summary
I am a punctual professional with strong leadership and communication skills. Proven ability to collaborate effectively within a team to drive outcomes and enhance customer experiences. I am skilled at navigating challenging situations while under-pressure and fostering a positive work environment.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Air BnB Manager
Mermaid Cove
Leigh, Auckland
02.2025 - 02.2026
- Coordinated reservation bookings and processed guest payments to ensure smooth check-in experiences.
- Prepared Air BnB by cleaning and restocking to enhance guest readiness and satisfaction.
- Handled administrative tasks including emails and monthly reports to maintain operational efficiency.
CSR Operator & Dispatcher
Auckland Towing
03.2023 - 11.2024
- Coordinated dispatch of tow trucks for vehicle pickups, ensuring timely service delivery
- Dealing with calls & enquiries about quotes or vehicles
- Processed and attached licenses and documents to vehicles onsite to ensure compliance
- Cash handling Cash, Efpos & Stripe online payment system
- Managing station & keeping gate closed all times except for drivers
Outbound & Inbound Sales Representative
Spark
07.2020 - 08.2022
- Promoted and sold company products, driving customer engagement and sales growth.
- Handled customer service calls, providing timely assistance and information to enhance customer satisfaction.
- Processed customer orders for broadband, mobile, and fibre services
- Tracked and reported KPI targets to evaluate team performance and identify improvement areas.
- Collaborated with team members to achieve project objectives.
Waiter/Supervisor
Spotless Catering
10.2014 - 08.2022
- Supervised team during events & functions to ensure smooth operations
- Hosted private groups in corporate suites while managing bar service
- Resolved customer complaints to enhance satisfaction and retention
- Customer service/Event prep & host
Outbound & Inbound Sales Representative
Energyclubnz
11.2019 - 06.2020
- Sold products to customers
- Referrals for Gas & Power (No smart metre)
- Sending emails for comparisons & proposals
- KPI targets
Client Services Representative
L’Oréal New Zealand Limited
06.2016 - 10.2019
- Demonstrated professionalism and friendliness in all interactions to enhance customer experience
- Manage internal and external queries daily with a purpose on building solid professional relationships
- Processing orders, returns and credits using Excel & SAP
- Managed internal and external queries daily to build solid professional relationships
- Reviewed courier updates and ensured thorough completion of all documents
- Collaborated effectively with team members to achieve shared goals
- Managed communications and operations at head office location
Education
Certificate In Aviation Flight Attending Level 4 - Cabin Trainer - Bridget Holmes
New Zealand School of Tourism
02.2026 - 06.2026
NZQA National Certificate in Tourism - Level 2 & 3, Tourism, Hotel And Airline Operations Level 4
New Zealand School of Tourism
02.2025 - 12.2025
Smart Steps to Business - Level 3, Money Management Level 3
Te Wānanga O Aotearoa
02.2023 - 05.2023
Skills
- SAP experience
- Microsoft software proficiency
- Excellent communication skills
- Leadership skills
- Strong multitasker
- Quick learner
- Reliability
- Confidence in asking questions
Preferred Name
Manny
Volunteer work experience
Ponsonby Pathfinders Club 01/01/14 -14/11/23
Counselor
- Plan camp activities for younger club members
- Leadership skills
- Teach younger club members marching and survival skills for outdoors
- Mentoring club members to ensure they achieve getting their badges (Honours)
Hobbies and Interests
- Singing
- Spending time with friends & family
- Exploring & going on walks with my dog
- Trying new food
- Always up for trying something new
Public Engagements
- Speaking to Minister Paula Bennett – Voice of the Child -2014
- Selected to speak for Children in Foster Care, aired by Māori Television - 2014
- Invited to speak at “Create Conference” in Brisbane - 2015
- Participated in L’Oréal Face Your Future and Video - 2017
- Fostering Kids Conference 2017 – Public Speaker, 2017
- Oranga Tamariki, 01/01/17
- Voyce Whakarongo Mai Youth council committee member (Founding member), 2017
- Part of the team who created Voyce, 2017
- Media Development - TV interviews & advertising campaigns, 2017
- Public Speaking for Voyce Whakarongo Mai - 2017
- Organizing & participating in workshops with kids who are in care, 2017
- Fostering Kid Conference 2017 – Public Speaker - 2017
References
- Theresa Brown - Business Tutor at Te Wānanga ō Aōtearoa Mob 021 025 77675 Theresa.Brown@twoa.ac.nz
- Maryanne Lakai - Mermaid Cove Manger Mob 022 466 0668 maryann.lakai4898@gmail.com
- Te Wai Hemana - Supervisor at Auckland Towing Mob 022 162 4256
Timeline
Certificate In Aviation Flight Attending Level 4 - Cabin Trainer - Bridget Holmes
New Zealand School of Tourism
02.2026 - 06.2026
Air BnB Manager
Mermaid Cove
02.2025 - 02.2026
NZQA National Certificate in Tourism - Level 2 & 3, Tourism, Hotel And Airline Operations Level 4
New Zealand School of Tourism
02.2025 - 12.2025
CSR Operator & Dispatcher
Auckland Towing
03.2023 - 11.2024
Smart Steps to Business - Level 3, Money Management Level 3
Te Wānanga O Aotearoa
02.2023 - 05.2023
Outbound & Inbound Sales Representative
Spark
07.2020 - 08.2022
Outbound & Inbound Sales Representative
Energyclubnz
11.2019 - 06.2020
Client Services Representative
L’Oréal New Zealand Limited
06.2016 - 10.2019
Waiter/Supervisor
Spotless Catering
10.2014 - 08.2022